Inside Sales Associate

Position Summary

the Technical Consultant is a frontline product and service expert who collaborates with our Revenue and Operations teams to deliver unmatched technical support to customers, field reps, and internal stakeholders. You will serve as a key bridge between product knowledge and customer success—ensuring accuracy, clarity, and confidence across every interaction.

• Provide real‑time support and solutions to customers regarding hardware selection, installation, and product specifications.
• Deliver clear, professional communication via phone, email, and live consults (in‑office or showroom).
• Assist with quoting and presentations by advising the Revenue Team on complex product configurations.
• Document recurring questions and challenges to improve IGT’s internal knowledge base.
• Maintain and update customer cases in CRM and POS systems (EKO, Google Workspace, etc.).
• Conduct product demonstrations or training for staff and clients, when applicable.
• Support IGT’s safety standards and warehouse handling protocols, including PPE use.
• Stay current on all IGT products and technical updates through internal learning.

• At least 2 years of experience in technical sales, customer service, or product advisory.
• Ability to troubleshoot and translate complex specifications into simple, helpful guidance.
• Bilingual in English and Spanish preferred (not required).
• Strong written and verbal communication skills.
• Shows ownership and thrives in fast‑paced, collaborative environments.
• Tech‑savvy and detail‑oriented, with experience in CRM, POS, or collaboration tools.

Full‑time, on‑site position. Monday to Friday, 7:00 a.m. to 4:00 p.m.; occasional Saturday work from 8:00 a.m. to 12:00 p.m. may be required.

This Employer Participates in E‑Verify.

Employees – You Should Know Your Rights and Responsibilities Under E‑Verify.

If you have the right to work, don’t let anyone take it away.