Receptionist; CSC

Client Service Coordinator (Receptionist)

At Banfield, our Client Service Coordinators are the heartbeat of the hospital. As the first friendly face and voice our clients experience, you help create a welcoming, compassionate environment where pets and their people feel cared for from the moment they walk through the door. This role is ideal for someone who loves helping others, thrives in a fast‑paced environment, and believes pets deserve the very best care.

• Create a warm, positive first impression for every client and pet.
• Schedule appointments and manage patient flow to support high‑quality care.
• Check clients in and out efficiently while reviewing services and estimates.
• Answer phones, respond to questions, and educate clients on Banfield wellness plans.
• Handle payments and maintain accurate medical and client records.
• Support veterinarians and technicians to ensure smooth daily operations.
• Advocate for pets and help clients understand the value of preventive care.

• High School Diploma or equivalent required.
• At least 18 years old to perform duties involving radiography (x‑ray) and exposure to radioactive substances.
• One year of related customer‑service experience required.
• Background in veterinary technician, human healthcare, pharmaceutical, or equivalent with medical terminology training is preferred.

• Multi‑task: manage several tasks simultaneously with accuracy and poise.
• Communication: read, write and speak fluent English; demonstrate strong written and verbal communication skills.
• Organizational: systematic approach to assignments; able to cut through confusion and create order.
• Problem solving: identify, analyze and solve problems; translate problems into practical solutions.
• Client service: deliver attentive, courteous, and informative service.
• Intellectual: follow instructions delivered orally, in writing or diagram format; provide directions.
• Mathematical: perform addition, subtraction, multiplication, division, and compute rate, ratio, percent, and unit conversions.
• Computer: confident use of computer and specialized software;
  Microsoft Word, Excel, Access, Outlook.

Pay range: $15.00 – $18.69 hourly.

• Health, dental, and vision insurance.
• 401(k) and Roth with company match.
• Paid time off and holidays.
• Top‑tier mental health and wellbeing resources.
• Associate life insurance (company‑paid) and supplemental life insurance options.
• Company‑paid short‑ and long‑term disability.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
• Paid parental leave for birth and adoption.
• Continuing education allowance for eligible positions.
• Commuter and pet wellness plan benefits.

WE ARE A DRUG‑FREE, SMOKE‑FREE, EQUAL OPPORTUNITY EMPLOYER. Company policy, federal and state laws forbid discrimination because of age, color, race, religion, sex, disability, sexual orientation or national origin.