Office Automation Specialist Ii

Office Automation Specialist II -

This is an entry level desktop support position installing, implementing, maintaining, and supporting multiple distributed computer systems for use by end-users including the hardware, software and communications components of distributed systems;
This position does require direct supervision, travel to remote sites and some heavy lifting.

Your Specific Responsibilities:

• Provides technical assistance, customer service and guidance to users utilizing 'standard' and 'non-standard' information system hardware and software.
• Supports the use of office automation software, e-mail, computers and associated peripherals.
• Maintains up-to-date technical knowledge of all microcomputer hardware and software resources within Management Systems and applies knowledge gained through experience and training.
• Performs installation, relocation, and testing of'standard' and 'non-standard' computer software, hardware and associated peripherals and miscellaneous support items.
• Maintains a complete accurate inventory of all hardware and software resources within the agency.
• Coordinates moves, distribution of new software and hardware throughout the agency.
• Performs minimal repairs on label printers, network printers, and desktop printers.
• Troubleshoots & documents procedures for installation of new software or hardware.
• Performs related duties and responsibilities as required to achieve the overall mission of the department.

Required

Knowledge, Skills and Abilities:

• Knowledge of distributed processing and office automation operations, procedures and equipment.
• Skill with PC software and hardware support and troubleshooting.
• Ability to determine work priorities, assign work and ensure proper completion of work assignments.
• Ability to communicate effectively and identify and define user task needs.
• Knowledge of HIPAA and Information Technology security practices and ability to effectively address confidential security incidents.
• Ability to lift 50lbs or more for moving and relocating information technology equipment.

Qualifications:

• Minimum: 1 to 3 years professional work experience in a technical support help desk environment or some technical schooling with IT Certifications.
• 1 to 3 years professional work experience supporting desktop computers & Windows 10 or some technical schooling with IT Certifications.
• Valid State of Florida Driver's License
• Ability to lift or move equipment in excess of 50 lbs
• Preferred: 1 or more years' experience working with computer imaging software.
• 1 or more years of experience working with active directory.
• Some technical schooling or IT Certifications
• Any technical certifications including Microsoft, Cisco, A+, Network + etc.

Where You Will Work:

Department of Health in St. Petersburg 205 Dr. MLK JR St N. St. Petersburg, FL 33701 Travel to remote sites is required

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including:
Annual and Sick Leave benefits;
Nine paid holidays and one Personal Holiday each year;
State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
Retirement plan options, including employer contributions (For more information, please click  );
Flexible Spending Accounts;
Tuition waivers;
And more! For a more complete list of benefits, visit