Technical Support

Next Path Workforce Solutions is currently seeking a Technical Support to join our client’s team in Saint Petersburg, FL
. This is an Onsite, Contract position.

SALARY: $25-$29 per hour (depending on experience)

Unfortunately, at this time our client is unable to sponsor or transfer visas. Only candidates authorized to work in the US without sponsorship should apply.

• High school diploma or GED
• Strong troubleshooting of Windows OS and Adobe products
• Experience with identity and access management (e.g., Active Directory, MFA)
• Knowledge of endpoint and productivity tools (Microsoft 365, Office Suite)
• Ability to support virtual environments (e.g., Citrix)
• Understanding of networking basics (VPN, Wi‑Fi, TCP/IP)
• Troubleshooting peripheral devices (printers, scanners)
• Reliable transportation and high‑speed internet
• Clear communication of technical issues to non‑technical users
• Ability to document interactions and resolutions accurately
• Proven ability to work effectively in a high‑volume, metrics‑driven environment
• Flexibility to work non‑standard shifts, including nights, weekends, and holidays

• Serve as the initial technical support contact in a high‑volume call center
• Troubleshoot hardware, software, and connectivity issues
• Achieve and maintain performance metrics
• Communicate technical solutions clearly to end users
• Document issues, resolutions, and interactions thoroughly
• Use internal knowledge bases and tools for faster problem resolution
• Manage time effectively in a fast‑paced environment
• Support identity & access management tools (e.g., Active Directory, MFA)
• Assist with endpoint and productivity tools support (Microsoft 365, Windows, Adobe)
• Support device mobility and virtual desktop environments (MDM, Citrix)
• Troubleshoot in‑house and web‑based applications
• Address networking and connectivity issues (VPN, Wi‑Fi, TCP/IP)
• Provide peripheral device support (printers, scanners)

We are an Equal Opportunity Employer.