Manufacturing System Support Technician - 2nd shift

Job Summary

Provide technical support to end-users for production applications

• Troubleshooting and resolving issues: responsible for identifying and solving end‑user problems with production applications, ensuring minimal downtime and maintaining productivity.
• Knowledge and Configuration Management: contribute to the Knowledge Database and Configuration Management Database, providing valuable information for ongoing support and system improvements.
• Technical Assistance: offer technical support to production employees, helping them navigate and effectively use MES 4.0 applications.
• Problem Simulation: recreate user problems to understand and resolve operating difficulties, which is crucial for finding long‑term solutions.
• Training and Assistance: provide training and assistance to users, enhancing their ability to utilize the production applications effectively.
• Safety Compliance: adhere to safety and health rules and regulations, ensuring a safe working environment for themselves and others.
• Collaboration and Communication: actively participate in team discussions, sharing ideas and information to foster a collaborative work environment.
• Continuous Improvement: identify and implement cost‑saving measures by streamlining processes and systems, contributing to the overall efficiency of the operations.
• Quality Assurance: ensure that procedures and work instructions are efficient, not redundant, and aligned with quality standards.
• Complex Situations: confer with reporting manager on complex or unusual situations, ensuring proper escalation and resolution.
• Best Practices Sharing: exchange knowledge with other facilities within the organization, promoting the adoption of best practices.
• Policy Adherence: maintain strict adherence to all company policies and procedures, including those related to health, safety, and quality.
• Data Confidentiality: maintain discretion and confidentiality regarding data and proprietary information.
• Instruction Interpretation: adept at interpreting various forms of instructions, whether written, oral, diagrammatic, or scheduled.
• Strategic Alignment: understand and embrace the Operation and IT strategic direction, aligning efforts with the company’s goals.
• Technical Expertise: proficiency in troubleshooting and resolving end‑user issues with applications.
• Incident Management: competence in resolving site‑level incidents.
• Basic Understanding of Production Applications: foundational grasp of how production applications function and the role they play in the manufacturing process.

High School Diploma or GED preferred, not required, or equivalent experience, and one year of experience OR an equivalent combination of education and experience. A+ certification a plus. Knowledge of all Microsoft applications/utilities.