Senior ITAM Analyst

Responsible for supporting the asset management function within Raymond James' Technology department. This function is responsible for tracking software and hardware assets through the entirety of their lifecycle. This function is also responsible for ensuring compliance with internal and external policies and regulations.

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* Essential Duties and Responsibilities:

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* + Controls, tracks, and updates the receipt, identification, categorization, recording, and documentation of all IT assets for all hardware, software, infrastructure, and cloud assets.

+ Support in defining, managing and governing IT Asset Management Processes for Raymond James, including:
Software Asset, Hardware Asset, Asset Disposal, Asset Audit.

+ Hardware / software internal record keeping.

+ Act as point of contact for Asset Management escalations from the end users.

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Experience with Service Now's HAM/SAM modules preferred but not required.

+ Drive automation of IT Asset Processes, identifying opportunities for enhancements or efficiencies

+ Coordinates with other stakeholders as needed to ensure compliance for hardware and software assets.

+ May perform quality assurance on databases, systems, audits, and scans.

+ Support IT Asset Management day to day activities.

+ Performs other duties and responsibilities as assigned.

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* Qualifications:

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* + Service Now experience

+ Financial services industry experience

+ Requirements gathering, issue tracking, risk management

+ Working knowledge of ITAM Lifecycle.

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* Skills:

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* + Data analysis, imports, audits, and reporting

+ Microsoft Office Products

+ Effective Communication

+ Service Now Solutions preferred (ITSM, SAM Pro, HAM, etc.)

** Ability to:*
* + Identify and understand issues, problems and opportunities; compare data from different sources to draw conclusions.

+ Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

+ Use effective approaches for choosing a course of action or developing appropriate solutions; recommend or take action that is consistent with available facts, constraints and probable consequences.

+ Develop and use collaborative relationships to facilitate the accomplishment of work goals.

+ Make internal and external clients and their needs a primary focus of actions; develop and sustain productive client relationships.