End User Support Analyst

Description

• Will be doing End User Support for all end users.
• Service Now / Go To Assist  / Proprietary Software / Chrome / VPN F5 and Global Protect / Office 365 and Exchange Online.
• Supporting on-domain and off domain end users.
• Hardware Break-Fix, with warranty replacements through HP.
• Software Installation and Support
• Onboarding of New Associates
• PC Setups, and PC replacements, completing back-up and restores of data, and reinstalling software.

Candidates need to be local to the greater Tampa bay area to work a Hybrid onsite model of two dasy per week, no full remote at this time.

Role is straight contract only at this time.

End User Support contractors in this specific group will be issued RJ assets/laptops, for their contract engagement.

The new hybrid onsite work style for this group has changed to a minimum of 11 days per month working onsite, no exceptions to this new policy for End User Support contractors and the policy will be enforced by IT leadership. local candidates only.

• Provides advanced level telephone and on-site end-user support for hardware installations and software applications. Uses knowledge and experience to perform a variety of tasks requiring in-depth analysis and evaluation in making decisions and recommending solutions. Extensive contact with internal customers is required to identify, research, and resolve problems. Installs, configures, troubleshoots, and resolves problems on a wide variety of commercial off the shelf (COTS) and proprietary software via telephone/remote control access and occasional on-site support.
• Monitors the call tracking system for new Incidents and Requests in addition to troubleshooting and resolving client issues per service level agreements.
• Provides detailed documentation of activity in the call tracking system.
• Communicates technical information to a non-technical audience.
• Assists clients with the installation of corporate standard software images.
• Stays abreast of, and complies with, company and department policies and procedures as related technology and end-user support.
• Effectively communicates to clients, peers, and management any system issues that affect the quality or reliability of supported systems.
• Documents product problems and their resolutions in a knowledge database for future reference.
• Participates in testing new product releases and/or enhancements.
• Leads or participates in projects requiring cross functional coordination.

• servicenow
• hardware troubleshooting
• software installation

• servicenow
• hardware troubleshooting
• software installation

• Service Now / Go To Assist  / Proprietary Software / Chrome / VPN F5 and Global Protect / Office 365 and Exchange Online.
• Supporting on-domain and off domain end users.
• Hardware Break-Fix, with warranty replacements through HP.
• Software Installation and Support
• Onboarding of New Associates
• PC Setups, and PC replacements, completing back-up and restores of data, and reinstalling software.
• Candidates need to be local to the greater Tampa bay area to work a Hybrid onsite model of two dasy per week, no full remote at this time
• Role is straight contract only at this time.
• End User Support contractors in this specific group will be issued RJ assets/laptops, for their contract engagement.
• The new hybrid onsite work style for this group has changed to a minimum of 11 days per month working onsite, no exceptions to this new policy for End User Support contractors and the policy will be enforced by IT leadership. local candidates only.

This is a Contract position based out of St. Petersburg, FL.

The pay range for this position is $30.00 - $34.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in St. Petersburg,FL.

This position is anticipated to close on Aug 7, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group…