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Senior Help Desk Lead: ITSM & SLA Expert
Job in
St. Petersburg, Saint Petersburg, Pinellas County, Florida, 33701, USA
Listed on 2026-08-07
Listing for:
Phase2 Technology
Full Time
position Listed on 2026-08-07
Job specializations:
-
IT/Tech
IT Project Manager, IT Support
Job Description & How to Apply Below
Phase2 Technology seeks a Help Desk Lead to provide in-depth support, lead problem solving, and drive implementation efforts for key technology products. You will mentor staff, manage workflows, and ensure SLA quality across cloud and on-premise environments.
Applicants should have 5+ years in IT service management, TS/SCI clearance, and a Bachelor’s degree, with ITIL/desktop certs as pluses. This is a full-time position based in the United States.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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