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IT Triage Specialist — Fast, Human-Centered Support
Job in
St. Petersburg, Saint Petersburg, Pinellas County, Florida, 33701, USA
Listed on 2026-08-15
Listing for:
ICG
Full Time
position Listed on 2026-08-15
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
ICG in Miami is seeking a Triage Engineer to triage support requests from Authorized Client Reps via email, ticketing, and phone, ensuring service levels and user satisfaction.
You will coordinate IT support groups, dispatch to internal resources, document work in the ticketing system, and provide timely updates while maintaining accurate client information.
Starting at $45,000+ depending on experience, with extensive Connect Wise training and opportunities to grow within New Charter.
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