Provider Engagement Representative

A Little About Us

At Zelis, we Get Stuff Done. So, let’s get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

The Provider Engagement Representative proactively engages Zelis Payments clients enrolled in virtual payment card products in an effort to convert enrollment to ZAPP EDGE product and promote use of provider portal resulting in improved retention and client satisfaction. Leverages digital tools, including ChatGPT and other AI-enabled technologies, to enhance provider communication, improve workflow efficiency, support documentation, and identify opportunities to strengthen the overall provider experience.

The primary location for the Provider Engagement Representative position is StPetersburg. This is a hybrid position and will require individuals to go into the Zelis StPetersburg office 2 days per week.

• Proactively contact client after specified time period if product has not been used; resolve any outstanding issues they may have.
• Contact client to obtain any missing information in order to successfully process their claim payments.
• Assist providers in processing credit card payments.
• Reach out to providers who have opted in for electronic payment via credit card and help them understand how to run payments and answer any questions they may have about the electronic payment process.
• Promote and assist providers with enrolling in the Zelis ZAPP EDGE solution.
• Educate providers on the benefits of the Zelis Provider Portal.
• Use ChatGPT and AI tools, where appropriate and in accordance with company policies, to support provider communications, summarize interactions, draft follow-up messaging, streamline research, and improve operational efficiency.
• Leverage AI-assisted insights to identify trends, recurring provider questions, and opportunities to improve engagement and retention strategies.
• Maintain awareness of and ensure adherence to ZELIS PAYMENTS standards regarding privacy, confidentiality, and responsible use of AI technologies.

Requires minimal daily supervision. Accountable for day‑to‑day tasks. Must have professional manner and respect the confidentiality of provider information. Ability to manage and prioritize multiple tasks. Ability to work under pressure and meet deadlines. Ability to use ChatGPT, AI tools, and other technology resources responsibly and effectively to support daily responsibilities.

Excellent organizational skills are required to prioritize responsibilities, thus completing work in a timely fashion. Attention to detail and concern for impact is essential. Ability to apply AI-supported tools, including ChatGPT, to enhance problem‑solving, communication, and process efficiency while maintaining accuracy and compliance.

• HS Diploma & 1-3yrs Requires…