Technical Support Representative (5828

Next Path Workforce Solutions is currently seeking a Technical Support Technician to join our client’s team in St. Petersburg, FL
. This is a Hybrid (Onsite/Remote) Contract position.

SALARY: $25-$29/hour (depending on experience)

Unfortunately, at this time our client is unable to sponsor or transfer visas. Only candidates authorized to work in the US without sponsorship should apply.

• Proven experience in a high-volume technical phone support role
• Hands-on experience with Identity & Access Management, including Active Directory and MFA technologies
• Knowledge of FIDO passkeys
• Proficiency with Microsoft 365, Windows OS troubleshooting, and Adobe products
• Support for Mobile Device Management (MDM) and virtual desktop environments like Citrix
• Troubleshooting in-house software, web applications, and browsers
• Basic networking skills: VPN, Wi‑Fi, TCP/IP
• Support for peripherals such as printers and scanners
• High school diploma or GED minimum
• Ability to pass a thorough background check, including fingerprinting

• Serve as first point of contact for technical support in a high-volume call center
• Troubleshoot and resolve hardware, software, and connectivity issues
• Meet performance metrics such as ACW, schedule adherence, and quality standards
• Clearly communicate technical solutions to non-technical users
• Document issues, resolutions, and interactions accurately
• Use internal knowledge bases and tools efficiently to resolve issues quickly
• Manage time effectively to meet call center metrics

We are an Equal Opportunity Employer