Desktop Support Associate Analyst

** _This position will follow our hybrid work model, we expect the selected candidate to be in office 3 days a week in our St. Petersburg, FL Corporate HQ._*
* ** _

Please Note:

The initial training period will last one week and will require candidates to be onsite in the office five days a week._*
* ** _This role is not eligible for Work Visa sponsorship, either currently or in the future._*
* ** Essential

Duties & Responsibilities ** + Install, configure, troubleshoot, and resolve hardware and software issues through phone support, remote access, and occasional on‑site visits. + Monitor and respond to incidents, service requests, and tasks within the call‑tracking system, ensuring all work is thoroughly documented. + Communicate technical concepts clearly and effectively to non‑technical users. + Perform installations of standard corporate software images and assist with system configuration.

+ Adhere to all company and departmental policies related to technology, security, and end-user support. + Communicate system issues or disruptions to clients, peers, and management to maintain service quality and reliability. + Serve as a subject matter expert by contributing to knowledge base documentation, updating reference materials, and analyzing issue trends. + Document product issues, troubleshooting steps, and resolutions for future reference.

+ Conduct advanced hardware diagnostics and initiate warranty repair processes as needed. + Participate in testing new hardware, software releases, and system enhancements. + Support cross-functional technology projects as assigned. + Participate in the on-call rotation and respond promptly to after-hours support needs.
** Knowledge Of** + Advanced troubleshooting and maintenance of computer hardware and software + Operating systems (Windows/macOS) + Mobile devices and mobile OS environments + Networking fundamentals + Business and productivity applications + Security tools and best practices + Financial services applications _(preferred)_
** Skills** + Ability to communicate information clearly across various formats, ensuring understanding among technical and non‑technical audiences + Strong analytical thinking, with the ability to identify issues, interpret data, and recommend solutions + Effective time and task management, ensuring timely completion of work + Ability to quickly learn and apply new technical information + Proactive approach to meeting objectives and driving results + Strong customer service skills with a focus on building productive relationships and ensuring user satisfaction
** Ability To** + Work occasional non-standard shifts, including nights, weekends, or assigned on‑call rotations + Travel to branch offices (15%