Sales Engineer, SmartTile Solutions

Why Join Us?

At Smart Choice, we’re reshaping the way businesses communicate, connecting them with innovative solutions through our SMART Network. As a trusted Voice Carrier, Internet Service Provider, Microsoft Teams Partner, and Service Expert, we help companies nationwide achieve new levels of performance with our tailored and cutting‑edge technology. We're passionate about delivering exceptional white‑glove service, and our team is key to keeping businesses moving forward.

At Smart Choice, we believe our people are the heart of what we do, and we pride ourselves on fostering a dynamic and inclusive work environment where everyone’s voice is heard. Our culture thrives on creativity, collaboration, and celebrating successes —big and small.

As part of our team, you'll be joining a company that values innovation, teamwork, community engagement, and professional growth. Whether it's through professional development, team‑building events, or mentorship opportunities, we ensure that our employees feel supported and empowered to achieve their goals. If you're driven, passionate, and ready to make an impact, we want you to be part of our journey.

Smart Choice Communications is seeking a highly motivated and technically skilled Sales Engineer to support the growth of Smart Tile, our proprietary network operations and automation platform.

The Sales Engineer serves as the technical expert throughout the sales cycle, partnering closely with Account Executives, Enterprise Solutions Executives, Channel Partners, and prospective customers to demonstrate how Smart Tile helps organizations gain complete visibility, automate incident management, reduce operational workload, and improve network performance.

This role is focused exclusively on Smart Tile and is responsible for technical discovery, solution design, demonstrations, proof‑of‑concepts (POCs), technical validation, and customer enablement. The ideal candidate can translate complex technical capabilities into clear business outcomes for IT leaders, network engineers, MSPs, and enterprise executives.

• Lead technical discovery sessions with prospects and customers.
• Assess existing network monitoring, ticketing, documentation, and operational workflows.
• Identify customer pain points, operational inefficiencies, and automation opportunities.
• Design Smart Tile solutions tailored to enterprise, MSP, multi‑site, education, healthcare, and retail environments.
• Develop solution architectures, integration strategies, and deployment recommendations.

• Deliver compelling live demonstrations of Smart Tile.
• Showcase Smart Tile capabilities including:
• Network visibility and monitoring
• Automated carrier ticketing
• ITSM integrations
• Service Now integrations
• Reporting and analytics
• Multi‑site management
• AI‑powered operational automation
• Customize demonstrations to address specific customer requirements and use cases.

• Lead technical evaluations and pilot deployments.
• Define success criteria with customers.
• Coordinate onboarding activities with implementation teams.
• Monitor adoption and technical outcomes during trial periods.
• Present findings and business impact assessments to stakeholders.
• Partner with sales teams to advance opportunities through the sales cycle.
• Support RFPs, technical proposals, and customer presentations.
• Assist with pricing discussions from a technical perspective.
• Provide competitive differentiation against platforms such as Auvik, PRTG, Solar Winds, Datadog, Domotz, and other monitoring solutions.
• Serve as the trusted technical advisor throughout the buying journey.

• Train customers, channel partners, MSPs, and…