Executive IT Support Specialist; Helpdesk/Systems
Listed on 2026-09-06
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support, Systems Administrator
Helpdesk Professional
Insight Global is hiring a Helpdesk professional for an aerospace customer in St. Pete, FL. Based at the company's headquarters, this individual will serve as a trusted IT resource, providing hands-on support while maintaining a high level of professionalism when interacting with executives and employees at all levels.
Key Responsibilities
Provide day-to-day technical support for end users, including hardware, software, and account-related issues
Troubleshoot and resolve computer, laptop, printer, and peripheral device problems
Assist users with software installations, application downloads, upgrades, and configurations
Support Microsoft technologies including Windows OS, Microsoft 365, Outlook, Teams, and related applications
Perform password resets, user account administration, and access management
Diagnose and escalate issues involving servers, networking, and infrastructure as appropriate
Support emerging technology initiatives, including AI tools and productivity platforms
Document incidents, resolutions, and technical procedures
Deliver exceptional customer service while supporting both standard users and executive-level stakeholders
Partner with internal IT teams and nearshore resources to ensure timely issue resolution
What Success Looks Like
Employees view you as their go-to technical resource
You efficiently manage multiple support requests while maintaining excellent customer service
Technical issues are resolved quickly and professionally, minimizing business disruption
Executives and end users alike trust both your technical expertise and professionalism
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).