Regional FSE Manager

Plasma-Therm is a leading provider of advanced processing equipment and solutions, specializing in semiconductor manufacturing.

We design and build easy-to-use wafer processing platforms for standard and advanced processes used in microelectronics manufacturing and R&D applications. Our platforms are the centerpiece of our application solutions and cover a wide variety of process steps including etch, deposition, material modification ,and die singulation. In addition, our platforms are configurable to help you get the equipment and features you need.

Since the very beginning, we’ve focused on developing plasma-based technologies and equipment processing tools that deliver excellent value. That is our calling card. We grew organically through acquisitions and strategic partnerships so we could offer broader solutions. Today, we are a solid, reliable, and trusted partner. From 300mm on down the line, you get proven system solutions at a competitive price/value equation, with process knowledge and service attention that will exceed your expectations.

Position Summary

The Regional Field Service Manager is responsible for leading, mentoring, and scaling a high-performing team of Field Service Engineers (FSEs) dedicated to installing, maintaining, and optimizing complex semiconductor capital equipment at customer fabrication sites. This role acts as the critical operational bridge between field operations, our internal Technical Support layer, and customer engineering accounts.

The Regional Field Service Manager serves as the primary operational command lead during customer down-tool crises, orchestrating technical support resources to accelerate root-cause resolution and maximize tool availability. This position plays a critical role in enforcing technical accountability, safeguarding asset lifecycle performance, and protecting customer compliance with strict tool-uptime SLAs.

Essential Duties and Responsibilities

• Directly manage, evaluate, and mentor the Field Service Engineering team, establishing clear performance expectations and technical accountability.
• Serve as the primary escalation lead for complex system down-events, strategically deploying and directing the internal Technical Support layer to drive rapid triage.
• Lead high-pressure technical summaries, action plans, and formal root-cause analysis (8D) reviews directly with customer engineering teams.
• Drive regional service revenue growth by actively identifying, proposing, and closing service contract renewals and premium service package sales to hit the 2026 target of $3M.
• Partner and collaborate with the Training Manager to design, enforce, and maintain ISO audit-compliant training and certification pathways that scale field engineering competency alongside product roadmaps.
• Monitor, calculate, and report on asset performance based on SEMI standard uptime metrics within digital ticketing workflows.
• Track and optimize regional service performance metrics, including Mean Time to Resolution (MTTR) and preventative maintenance compliance.
• Partner with supply chain and spare parts operations to optimize regional kits and minimize part-delivery bottlenecks.
• Manage engineering resource allocation, scheduling, and dispatch routing to ensure complete regional support coverage.
• Adhere to and enforce established corporate safety, quality, and operational procedures across all customer fab sites.

Business Impact

• Directly safeguards tool availability, first-time-fix rates, and customer compliance with strict tool-uptime SLAs.
• Accelerates installed base revenue growth by securing $3M in service contract and package sales.
• Improves engineering resource efficiency by deploying Technical Support strategically to remove field bottlenecks.
• Preserves account…