Senior IT Manager, Identity & Collaboration Platforms — Global IT Operations

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions.

Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

Position Overview Jabil is seeking a technically strong and business-focused Senior IT Manager to provide global leadership for our identity, authentication and collaboration platforms within IT Operations.

These platforms—including Identity and Access Management, Microsoft 365, Microsoft Entra , Active Directory and related services—are foundational to employee productivity, secure access and reliable global operations.

The role will coordinate the existing service delivery teams, establish common priorities and lead cross-platform initiatives, particularly M&A integrations, automation, standardization and security enhancements.

The successful candidate will strengthen portfolio-level leadership while preserving the established ownership and technical authority of the existing service managers and their teams. The candidate must also understand the broader infrastructure environment, including networking, servers, storage and cloud services, and how identity and collaboration platforms support global manufacturing operations.

Key Responsibilities Strategy and Platform Leadership Define and execute the global strategy and roadmap for identity, authentication and collaboration platforms.

Provide end-to-end operational accountability across IAM, Microsoft 365 and related enterprise services.

Coordinate established service delivery teams and align priorities, roadmaps, investments and dependencies.

Ensure alignment with broader infrastructure strategies covering networking, servers, storage and cloud.

Lead platform modernization, consolidation and retirement of legacy technologies.

Translate business and technical requirements into secure, scalable and supportable platform capabilities.

Drive continuous improvement in reliability, user experience, automation and cost efficiency.

Identity and Access Management Oversee identity lifecycle management, including joiner, mover and leaver processes.

Ensure reliable delivery of authentication, authorization, SSO, MFA, federation and directory services.

Partner with HR, Information Security and application teams to improve identity governance and access provisioning.

Support privileged-access, conditional-access, access-certification and identity-governance capabilities.

Maintain appropriate controls for service accounts, administrative identities and application integrations.

Ensure identity services are resilient, auditable and capable of supporting Jabil’s global operations.

Support identity and authentication requirements across on-premises infrastructure, cloud services, manufacturing systems and appropriate OT use cases.

Microsoft 365 and Collaboration Provide leadership for Microsoft 365 services, including Exchange Online, Teams, SharePoint, One Drive and related collaboration technologies.

Establish governance for collaboration, external sharing, platform lifecycle and service configuration.

Lead platform modernization, optimization and user-experience improvements.

Govern and support emerging capabilities such as Microsoft Copilot, AI-enabled collaboration, Power Automate and intelligent workflows.

Ensure new capabilities are introduced with appropriate support, governance, security and value measurements.

Engineering,…