Help Desk Lead | IT Support Manager & SLA Champion
Listed on 2026-10-04
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IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, IT Project Manager
Northwest Florida State College is seeking a Help Desk Lead to oversee daily operations, monitor ticket queues, and coordinate staff workloads. You will act as the main escalation point for complex issues and help develop procedures and knowledge resources.
The role includes mentoring, training, and analyzing trends to improve service levels. A 36-hour workweek is available in many departments, with health benefits and retirement plans offered.
The Help Desk Lead | IT Support Manager & SLA Champion role at Northwest Florida State College is now open for applications in FL, United States.
The Help Desk Lead | IT Support Manager & SLA Champion position in the IT & Technology, Other field is open for applications.
We have an opening for a Help Desk Lead | IT Support Manager & SLA Champion in FL, United States within IT & Technology, Other.
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