Hybrid Call Quality & Coaching Specialist
Job in
Saint Petersburg, Pinellas County, Florida, 33739, USA
Listed on 2026-08-15
Listing for:
Raymond James
Full Time
position Listed on 2026-08-15
Job specializations:
-
Quality Assurance - QA/QC
Job Description & How to Apply Below
Raymond James is seeking a detail-oriented Call Quality Assurance Specialist for a hybrid role. In-office days are 3 per week ersburg, FL, Memphis, TN or Southfield, MI.
The role focuses on advanced quality oversight, coaching, and process improvements to ensure call evaluations are consistent and accurate. The ideal candidate will coach teams, review SME and Supervisor evaluations, and act as a primary liaison between branches, Legal, AML, and Compliance while upholding high client
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