Hilton St. Pete Bayfront​/First Street Coffee - Barista Supervisor

This job contributes to the company’s success by assisting the store manager in executing store operations during scheduled shifts. This job deploys partners and delegates tasks so that partners can create and maintain a positive experience for our customers. The Shift Lead is responsible for modeling and acting in accordance with Remington Hospitality’s guiding principles.

• Acts with integrity, honesty and knowledge that promote the culture, values
  and mission. Maintains a calm demeanor during periods of high
  volume or unusual events to keep store operating to standard and to set a
  positive example for the shift team.
  
  · Anticipates customer and store needs by constantly evaluating environment
  and customers for cues. Communicates information to manager so that the
  team can respond as necessary to create the Third Place environment during
  each shift.
  
  · Assists with new partner training by positively reinforcing successful
  performance and giving respectful and encouraging coaching as needed.
  Provides feedback to store manager on partner performance during shift.
  
  · Contributes to positive team environment by recognizing alarms or changes in
  partner morale and performance and communicating them to the store
  manager .
  
  · Creates a positive learning environment by providing clear, specific, timely and
  respectful coaching and feedback to partners on shift to ensure operational
  excellence and to improve partner performance.
  
  · Delivers legendary customer service to all customers by acting with a customer
  comes first attitude and connecting with the customer. Discovers and responds
  to customer needs.
  
  · Develops positive relationships with shift team by understanding and
  addressing individual motivation, needs and concerns.
  
  · Executes store operations during scheduled shifts. Organizes opening and
  closing duties as assigned.
  
  · Follows Remington Hospitality operational policies and procedures, including those for cash
  handling and safety and security, to ensure the safety of all partners during
  each shift.
• Follows all cash management and cash register policies and ensures propercash management practices are followed by shift team.
• Follows up with baristas during the shift to ensure the delivery of legendary
  customer service for all customers.
  
  · Maintains regular and consistent attendance and punctuality.
  
  · Provides quality beverages, whole bean, and food products consistently for all
  customers by adhering to all recipe and presentation standards. Follows health,
  safety and sanitation guidelines for all products.