Salon Customer Experience Specialist - Tyrone Sq

Overview

The Salon Customer Experience Specialist provides an exceptional client experience while driving retail sales performance and maintaining the look and feel of the Salon through core standard execution.

• Client
  
  Experience:
  
  help drive the client experience while maximizing sales potential of each client; ensure proper scheduling and continuing appointments, including walk-in clients, booking and re-booking; ask appropriate questions to determine client needs; follow the current Salon selection process to match new clients to the Salon Professional's strengths to maximize client satisfaction and sales potential, and schedule accordingly; offer all Company programs, including credit and rewards, to all clients to unlock benefits and enhance the overall client experience.
• Inventory Controls: aid replenishment and restock efforts by working with the Support Team to maintain Salon replenishment standards; monitor retail and backbar on-hand accuracy, and communicate opportunities to the Salon Leader.
• Receptionist Duties: perform client registrations, answer phones using scripted responses to enhance the client experience; handle client complaints, exchanges, refunds and adjustments, and cashier within established guidelines; maintain and update automated client records including lab data and release forms.
• Core Standards: execute floor SET activities (replenishment, restocking, recovery and visual merchandising) to ensure Salon core standards; ensure all Salon equipment is in good working order; work with the Salon team to meet company and state standards; partner with loss prevention to provide a safe and client-friendly environment.
• Performance Standards: ensure personal Salon service and retail sales goals are met; communicate retail needs for upcoming events, peak seasons and fast-selling products to the Salon Leader; sell additional services and products, and execute current Salon marketing programs; consistently meet established performance standards for the role.

• Passion for Salon: a love for product and salon services; understanding of client benefits from products and a variety of salon services.
• Results: solve problems and make smart decisions that drive sales, profit and customer service; execute work efficiently and effectively; inspire strong performance in yourself and others.
• Ownership: provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for actions and outcomes.
• Intensity: proactively find ways to improve the customer experience; show confidence and courage to do what s right; act with energy and urgency.

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation.

For detailed eligibility requirements for other benefits, please visit

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company s product assortment meets customers  everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical.

The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop — from  to more than 650 stores in the U.S. and Puerto Rico. In 2024, JCPenney celebrates 122 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement.

USD $14.00/Hr - USD $17.50/Hr.