Customer Experience Specialist

Position Overview:

The Customer Experience Specialist will play a crucial role in supporting our Sales and Client Success teams by managing administrative tasks, coordinating sales activities, and ensuring a seamless customer experience. This position requires excellent organizational skills, strong communication abilities, and a strong attention to detail.

• Assist the Sales and Client Success teams with daily administrative tasks, including data entry, order processing, and maintaining customer records.
• Prepare and distribute sales reports, proposals, and contracts.
• Respond to customer inquiries and provide exceptional customer service.
• Collaborate with other departments to ensure timely delivery of products and services.
• Support the sales team in achieving their targets and objectives.
• Answering calls for Sales and CS queue and acting as a first point of contact for any account or contract questions.
• Assist Account Management with renewal and account review preparation as needed.
• Maintain accurate and up-to-date sales documentation and records.
• Maintain accurate and up-to-date customer records and documentation.

• Bachelor’s degree in Business, Marketing, or a related field, or equivalent experience.
• Prior experience with various CRM platforms, including Hub Spot is preferred.
• Advanced knowledge of the MS Office Suite, including Excel.
• Prior experience with Adobe is preferred.

• Competitive salary with performance-based incentives
• Comprehensive health benefits (medical, dental, vision, life insurance)
• Generous paid time off
• Employer-matched 401(k)
• Monthly cell phone stipend
• Employee Assistance Program
• Generous PTO

• Culture of Innovation: You’ll be part of a forward-thinking team that’s driving the future of business communications.
• Growth Opportunities: As Smart Choice continues to expand, so do the opportunities for our team members to take on new challenges.
• Fun & Collaborative Environment: We’re serious about our work, but we also know how to have a good time. From team-building events to spontaneous brainstorming sessions, Smart Choice is a place where your voice will be heard, and your efforts will be recognized.

At Smart Choice, we embrace a work culture that champions teamwork, creativity, and fun while striving for excellence in everything we do. We believe that when passionate individuals come together, great things happen.
If you’re looking to contribute to a growing company that is shaping the future of business communication, we want you on our team.

Smart Choice provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type is not tolerated.