Front Desk Area Specialist

Job Overview

This position requires adaptability to different situations and may have changing hours. Must possess strong leadership, communication, time management, detail orientation, and multi‑tasking skills. Responsible for quality, consistency, and overall customer service presentation to residents and guests. Maintains excellent knowledge of emergency response, access control procedures, electronic security control systems, logs, records, and building forms within span of control. This job description is general in nature and may be changed, added to or reduced from time to time as needed.

• Assist with vacation, sick time, leave of absence, and last‑minute shift coverage.
• Adhere to company policy in all assigned properties.
• Have reliable transportation and communication.
• Maintain Company‑approved attire/uniform and display identification badges.
• Caretake and maintain neat, safe work areas; report safety issues immediately to the Property Manager.
• Check fire alarm panel status and report any problems in writing to the Property Manager.
• Work according to schedule from Director of Operations/Front Desk Coordinator, with close supervision.
• Respond to emergency situations within two hours of notification.
• Report all complaints/issues to the Director of Operations/Front Desk Coordinator.
• Be on call 24/7 for emergencies and call‑outs instructed by the Front Desk Operations/Coordinator (weekends, nights, holidays).
• Perform other duties as assigned.

• High school diploma or equivalent (required).
• Bachelor’s degree in Hospitality Management preferred.
• 2–3 years of supervisory experience preferred.
• Proficiency in Microsoft Office (Excel, Word, Outlook) preferred.
• Effective written and verbal communication skills.
• Fluency in multiple languages desirable.
• Strong customer service, communication, and interpersonal skills required.

• Lift 30–50 lbs.
• Stand or sit upright for long periods.
• Handle, grasp, and lift objects and packages.
• Reach with hands and arms.
• Communicate verbally and in writing.
• Navigate the property/building quickly to perform job functions.
• Complete required forms.
• Possess knowledge of multi‑building operations.
• Work extended hours, nights, and weekends as needed.
• Driving required.

As a full‑time associate, you will be eligible for comprehensive benefits: multiple medical plans, dental and vision, time‑off benefits, paid holidays, and a 401(k) with company match. Occasional travel may be required for training and company events.

$22.00 hourly, paid bi‑weekly.

Part‑time (16 hours per week).

The information in this description indicates the general nature and level of work performed by employees within this classification. It is not intended as a comprehensive inventory of all duties, responsibilities, and qualifications required. Management may assign or reassign schedules, duties, and responsibilities at any time.

We may use an AEDT to assess candidate qualifications based on job‑related characteristics.

The AEDT evaluates candidates on skills, experience, and competencies relevant to the role.

Candidates requiring alternative selection or a reasonable accommodation may request through national
.

NYC residents may request AEDT information by contacting national
; we will respond within 30 days in accordance with Local Law 144.