Navigator, Neighbor Services

DESCRIPTION

Neighbor Services Navigator II, Feeding Pinellas

Operations

Feeding Pinellas Neighbor Services Manager (Asst. Director of Empowerment Services)

Onsite- 8:30 am - 5:00 pm Monday
- Friday; some evenings and weekends required

Hourly

Causeway Center

$43,900 - $45,220

Focused on uplifting our neighbors toward long-term sustainability, Feeding Tampa Bay nourishes human potential by providing access to food and then leveraging that access to connect those we serve with empowering resources. With a commitment to end hunger in our region by 2025, our work is driven by the desire to create health and capability in every family, child and senior we serve.

At Feeding Tampa Bay, we are on a united path to transform our community. We thoughtfully drive change while embracing and celebrating our collective impact, as well as the impact of each individual. Through our Grow Code we strive to honor all, conquer together, be imaginist, speak with truth, and stay rooted in the mission of Feeding Tampa Bay.

Feeding Tampa Bay’s Neighbor Services program helps with more than just food. We know that surrounding hunger are often challenges with meeting other basic needs; like finding adequate housing, understanding health care options, locating transportation help, or accessing services to support individuals and families. Our trained team cares about our community and works one-on-one to help neighbors navigate an often complicated social services system.

We aim to empower our community to utilize resources and services that reduce challenges caused by the financial crisis. We equip neighbors with knowledge, resources, and opportunities to advance economic mobility; empowering neighbors to have a brighter, healthier future.

The Neighbor Services Navigator will focus on providing Feeding Tampa Bay’s suite of empowerment services through a case management approach. Specialists are responsible for assessing client needs, developing action plans, assisting with benefits or other service applications, and submitting referrals to appropriate partner agencies and service providers. Specialists must have strong crisis intervention and motivational interviewing skills to navigate working with a variety of vulnerable populations.

This position requires commitment to an in-office schedule based out of the Feeding Pinellas Empowerment Center in St. Petersburg and will also occasionally work across our 10 county region. This role is a departure from traditional case management providing a dynamic blend of short term and long term service delivery at the Empowerment Center.

General Site Duties:

• Be available to Open and Close Feeding Pinellas location
• Act as a point of contact (POC) for volunteer questions and concerns, ensuring they feel valued and appreciated as part of the team.
• Cross train and facilitate the Feeding Pinellas pantry when required
• Facilitate the Feeding Pinellas Trinity Cafe when required
• Participate in Feeding Pinellas team meetings and have a strong collaborative relationship with the Feeding Pinellas Neighbor Food Programs team.
• Occasionally represent Feeding Tampa Bay/Feeding Pinellas at community events and meetings.
• Support Feeding Tampa Bay’s clean and safe initiative with daily oversight of location’s cleanliness and organization.
• Support and participate in the holiday rotation for Trinity Cafe meal service

Neighbor Services and Empowerment

• Conduct neighbor intakes and needs assessments in-person at FTB Empowerment Centers or virtually via designated digital platforms or telephonic support.
• Triage needs and make appropriate referrals to the suitable FTB service, onsite partner, or community resource.
• Operate within the empowerment model, utilizing motivational interviewing, crisis-intervention, and de-escalation to create client action plans.
• Deliver one or more empowerment core services during each neighbor interaction, including Food Assistance, SNAP Assistance, Benefits Navigation, Advocacy, Crisis Intervention, and Information and Referrals. Community referrals include,…