Director of Customer Service - State Farm Agent Team Member
Job in
Saint Robert, Pulaski County, Missouri, 65584, USA
Listed on 2026-06-04
Listing for:
Careyheitman
Full Time
position Listed on 2026-06-04
Job specializations:
-
Management
Client Relationship Manager -
Customer Service/HelpDesk
Client Relationship Manager, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Director of Customer Service - State Farm Agent Team Member
Full Time in St.Robert - MO
Benefits- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Profit sharing
- Training & development
Seeking a Director of Customer Service to lead customer experience initiatives and oversee service operations. The role supports team coordination, quality assurance, and process improvement.
Responsibilities- Lead and manage daily customer service operations.
- Train and support team members to achieve service standards.
- Monitor performance metrics and identify areas for improvement.
- Coordinate communication between team members and customers.
- Assist with policy inquiries, billing coordination, and issue resolution.
- Leadership or supervisory experience preferred.
- Strong communication and time management skills.
- Ability to motivate and support team development.
- Must meet applicable state licensing requirements.
Compensation $30,000.00 - $41,000.00 per year.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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