Field Tech

Job Description

At Sparklight, a Cable One brand, we keep our customers and associates connected to what matters most. As a Field Technician, you will install services, perform repairs, and relocate existing equipment in residential and commercial properties.

• Install customer service drops or outlets in residential and commercial properties.
• Use electronic test equipment and online diagnostic tools to troubleshoot drops or outlets, diagnose performance issues, and resolve problems from the customer’s equipment to the first distribution amplifier.
• Ensure proper upstream and downstream signal levels at each termination on the customer’s premises.
• Suggest upgrades of existing services and educate customers on using their equipment.
• Support duties that align with the company mandate, purpose, and values.

• Valid driver’s license in the state of application with an excellent driving record.
• Aptitude to learn RF, digital, and Volt‑Ohm meters.
• Flexibility to work overtime and on‑call as needed.
• Strong problem‑solving and positive customer‑communication skills.
• Must work in small, confined areas, lift up to 80lbs, use ladders, and work in all weather conditions.
• At least three months of customer service or related experience, or equivalent education/experience.
• High school diploma or GED required.
• Must maintain regular and predictable attendance.

• Committed – Values each customer and works hard to support the community.
• Helpful – Delivers support respectfully and empathetically.
• Proactive – Seeks out customer needs and improves relationships.
• Personal – Understands customers and tailors communication to meet their expectations.

• Medical, dental, and vision plans – self‑pay mandatory; start at hire.
• Self, spouse, and children life insurance.
• Paid time off – vacation, holiday, and personal/sick days.
• 401(k) with 100% company match after 1year of service up to 5% of eligible compensation.
• Legal plan with identity‑theft protection.
• Tuition reimbursement up to $5,250 the first year.
• Free Cable One services for eligible residents.
• Annual contribution to community support organizations.
• Recognition and awards programs.
• Advancement opportunities.
• Collaborative work environment.

Cable One and its family of brands are an equal‑employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.