Call Center Service​/Reception Agent

Call Center Service/Reception Agent

The Call Center Service/Reception Agent serves as the first point of contact for customers, providing a professional, friendly, and efficient experience over the phone. This role is responsible for managing incoming calls, directing inquiries, scheduling appointments, and supporting multiple dealership locations with high-quality customer service.

Key responsibilities include:

• Answer and manage a high volume of inbound calls in a timely and professional manner
• Route calls to appropriate departments (Sales, Service, Parts, Accounting, etc.)
• Provide accurate information regarding dealership services, hours, and locations
• Follow call scripts and processes to ensure a consistent customer experience
• Document customer interactions and update systems as needed
• Assist with outbound calls for appointment confirmations and follow-ups
• Maintain a positive, helpful attitude while handling customer concerns
• Mon-Thurs 8-5, Fri 10-7, and up to 2 Saturdays a month in reception 8-5.

Qualifications:

• High school diploma or equivalent required
• Previous customer service or call center experience preferred
• Strong communication and phone etiquette skills
• Ability to multitask and navigate multiple systems efficiently
• Professional, upbeat, and team-oriented attitude
• Basic computer skills (CRM systems experience is a plus)

Preferred skills:

• Experience in automotive or dealership environment
• Strong organizational and time management skills
• Ability to remain calm and professional under pressure

Benefits:

• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k) with company match
• Professional development opportunities

John Jones Auto Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.