Service Delivery Manager

Overview

About Us Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Our mission is to safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Our mission is simple: safeguard the digital world and empower people to work securely and confidently.

At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:

• Bold in how we dream and innovate
• Responsive to feedback, challenges and opportunities
• Accountable for results and best in class outcomes
• Visionary in future focused problem-solving
• Exceptional in execution and impact

• Own and manage Professional Services delivery execution for an assigned sales region, ensuring alignment with customer requirements and internal commitments
• Serve as the Service Delivery Manager for Professional Services engagements, ensuring quality, consistency, and successful outcomes
• Act as the primary point of coordination across delivery teams, partners, and internal stakeholders in a matrixed organization
• Drive resolution of complex delivery challenges by bringing structure, clarity, and cross functional alignment
• Coordinate project delivery using a shared resource model, partnering with peer delivery leaders and functional managers to support utilization and staffing needs
• Monitor workloads, delivery coverage, and skill alignment across active engagements, escalating risks and constraints as appropriate
• Track, analyze, and report on key performance indicators related to delivery effectiveness, quality, and customer satisfaction
• Identify delivery risks, inefficiencies, and improvement opportunities, and partner with leadership to address them
• Apply and reinforce established delivery frameworks, best practices, and technical standards to ensure predictable outcomes
• Participate in continuous improvement activities, including delivery reviews, lessons learned, and corrective actions
• Partner with Sales and Account Management to support pre-sales activities, deployment planning, and customer onboarding
• Engage with customer stakeholders to support satisfaction, retention, and successful adoption of Proofpoint solutions
• Collaborate with subject matter experts to support evolving technical and digital delivery capabilities
• Support cross functional initiatives that improve delivery effectiveness and end to end customer outcomes
• Promote a culture of accountability, collaboration, and knowledge sharing across the Professional Services organization

• 5+ years of experience delivering technical or Professional Services engagements with increasing responsibility
• Strong experience working within a matrixed, shared resource environment, coordinating across teams without direct authority
• Hands on experience in Professional Services, Service Delivery, or Customer Success environments
• Demonstrated execution discipline and ability to manage multiple concurrent engagements and priorities
• Proven ability to resolve delivery challenges through influence, collaboration, and structured problem solving
• Strong communication and stakeholder management skills, with comfort interacting directly with customers and internal teams
• Interest in operational rigor, service quality, and continuous improvement
• Bachelor’s degree in science, technology, engineering, math, business, or equivalent practical experience desired
• Ability to succeed in a customer focused, fast moving, and growth oriented organization

At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us.

• Competitive compensation
• Comprehensive benefits
• Career success on your terms
• Flexible work environment
• Annual wellness and community outreach days
• Always on recognition…