Accounts Receivable Specialist

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development
• Vision insurance

SERVPRO Team JRF is an independently owned restoration franchise serving residential and commercial customers across Massachusetts and New Hampshire. We handle water damage mitigation, fire and smoke restoration, mold remediation, and large commercial loss projects — primarily for insurance carriers and their policyholders. We are a preferred vendor for major national insurance programs, which means consistent volume, structured billing cycles, and real complexity in our receivables.

We are a growing company that moves fast, pays fairly, and takes care of the people who keep things running. This role sits at the center of our financial operations.

We are hiring an experienced Accounts Receivable Specialist to join our team in Salem, MA. This is a full‑time, on‑site position, Monday through Friday, 8:00 AM to 5:00 PM.

You will own our AR function: invoicing, collections, insurance carrier payment tracking, reconciliation, and aging management. Our receivables involve insurance companies, third‑party administrators (TPAs), commercial property managers, and individual customers — so experience navigating multi‑payer environments and working with adjusters or insurance billing is a strong advantage. This is not an entry‑level position. We are looking for someone who knows AR inside and out and can step in and manage the function with minimal supervision.

• Generate, review, and submit accurate invoices to insurance carriers, TPAs, commercial customers, and residential clients
• Monitor and manage the AR aging report; proactively follow up on past‑due balances
• Track and reconcile insurance carrier payments, including partial payments, payment holdbacks, and supplement approvals
• Contact insurance adjusters, carrier representatives, and policyholders to resolve payment disputes and outstanding balances
• Post payments, credits, and adjustments accurately in the accounting system
• Prepare and distribute AR reports and aging summaries for management review
• Research and resolve billing discrepancies and invoice disputes in a timely manner
• Coordinate with Project Managers to ensure job documentation is complete and invoices are fully supported
• Maintain organized, audit‑ready AR records and customer account files
• Assist with month‑end close activities related to receivables
• Support process improvements to reduce DSO and improve cash flow

All of the following are required. Please do not apply if you do not meet these criteria.

• Minimum 2 years of dedicated accounts receivable experience (not general accounting or bookkeeping — AR specifically)
• Demonstrated experience managing an AR aging report and conducting collections follow‑up
• Proficiency with accounting software (Quick Books, Sage, Net Suite, or similar)
• Strong working knowledge of Microsoft Excel (VLOOKUPs, pivot tables, reconciliation work)
• High attention to detail and accuracy in invoice processing and payment posting
• Ability to communicate professionally and assertively with customers and carriers regarding past‑due accounts
• Clean background — background check is a condition of employment

• Experience billing insurance companies or TPAs (property insurance, health insurance, or similar multi‑payer environment)
• Prior experience in the restoration, construction, or field‑service industry
• Familiarity with Xactimate or restoration job management platforms (Dash, Encircle, PSA)
• Experience with month‑end close and AR reconciliation reporting
• Associate’s or Bachelor’s degree in Accounting, Finance, or Business (or equivalent work experience)

• $22.00 – $27.00 per hour depending on experience — paid weekly
• Health, dental, and vision insurance
• 401(k) with employer match
• Paid time off
• Consistent Monday–Friday schedule, 8:00 AM–5:00 PM — no nights, no weekends, no on‑call
• Stable, year‑round position with a growing company

• Steady, predictable schedule — this is a true 8‑to‑5, Monday–Friday office role
• A real AR function with complexity and ownership — not just data entry
• Growing company where your contribution is visible and valued
• Local ownership that knows your name and responds when you need something
• Competitive pay for the North Shore market

Apply through this posting. Include your resume or a summary of your AR experience, the accounting software you have used, and the types of customers or payers you have billed. We review applications daily and respond promptly to qualified candidates.

If you do not have dedicated accounts receivable experience, please do not apply. We need someone ready to own this function from day one.