Accounts Receivable Specialist

Accounts Receivable Specialist (Insurance Billing) — Salem, MA

$28-$32/hour, based on experience | Paid weekly | On site | Mon–Fri, 8 AM–5 PM

No nights. No weekends. No on-call.

SERVPRO Team JRF is an independently owned SERVPRO franchise in Salem, MA. We handle water damage mitigation, fire and smoke restoration, mold remediation, and commercial loss projects for insurance carriers and their policyholders across Massachusetts and New Hampshire. As a preferred vendor for major national insurance programs, we run structured billing cycles, real receivables complexity, and consistent year‑round volume.

We are hiring an experienced Accounts Receivable Specialist to own the AR function for our full company operations. This is not invoice data entry for someone else to manage — you run the function, and your work drives cash flow.

• Generate and submit invoices to insurance carriers, TPAs, commercial property managers, and residential customers
• Work the AR aging report proactively — collections and follow‑up before accounts hit 90 days, not after
• Track carrier payments, including partial payments, holdbacks, and supplement approvals
• Resolve disputes and deductions with adjusters, carrier reps, and policyholders
• Post payments, credits, and adjustments accurately (cash application)
• Prepare aging summaries and AR reports for management
• Coordinate with Project Managers so documentation supports every invoice
• Support month‑end close and AR reconciliation
• Drive process improvements that reduce DSO and improve cash flow

• 2+ years dedicated accounts receivable experience: invoicing, aging management, cash application, and collections
• Hands‑on experience working an AR aging report and collecting past‑due B2B accounts
• Accounting software proficiency (Quick Books, Sage, Net Suite, or similar)
• Solid Excel: VLOOKUPs, pivot tables, reconciliation
• Professional, assertive communication with customers and carriers
• High attention to detail — posting and invoicing errors cost real money here
• Clean background (required for all positions)

• Insurance carrier, TPA, or other multi‑payer billing experience (property, healthcare, or similar)
• Restoration, construction, or field‑service background
• Familiarity with Xactimate, Dash, Encircle, or PSA
• Month‑end close and formal AR reconciliation experience
• Associate's or bachelor's in Accounting, Finance, or Business (or equivalent hands‑on experience)

• $28-$32/hour, based on experience — paid weekly
• Health, dental, and vision insurance
• 401(k) with employer match
• Profit sharing
• Paid time off
• Training & development
• Competitive salary
• Stable, year‑round, full‑time work
• Monday–Friday, 8 AM–5 PM, on‑site in Salem, MA

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.