Case Assistant

Job Title – Case Assistant

Location – Salem, MA 01970

Duration – 12+ months contract position, with the possibility of extension

Shift Time – Wed – Fri 7.5 hours each day (22.5 hours/week max)

Onsite Position

• This Case Assistant will assist two Career Service Counselors with visual impairments on administrative tasks at their office at 45 Congress. Salem, MA.
• Under the directions of the Counselors, Program Support will support the Counselors by completing tasks on the Mass Ability case management system, filling out forms electronically, and providing visual assistance as needed. Because the Program Support will have daily responsibilities to help with the Counselors’ needs, it is important that he/she is reliable and able to perform tasks as requested with accuracy.

• Helping the counselors’ complete tasks on the Mass Ability case management system, such as creating documents and letters, determining financial needs, initiating purchase orders and contract orders, recording case notes, uploading/locating documents, and providing visual assistance as needed.
• Filling out forms and letters using information from the Mass Ability case management system, such as tuition waiver letters, various referral forms, MBTA TAP letters, and etc.
• Review various reports such as:
  Last case note, MSGs, Time and status and sort information to share with other counselors.
• Follow up on requested documentation from schools, vendors or providers.
• Coordinate data in an Excel sheet to be reviewed by counselor
• Manage and obtain information from V Drive (internal office system that houses procedures and policy)
• Managing and organizing electronic files on the Mass Ability case management system to secure accessibility for the counselors.

• Positive attitude and willingness to help.
• Ability to organize tasks independently.
• Ability to work independently.
• Ability to understand and follow spoken and written instructions.
• Ability to read out and explain information on the computer screen efficiently.
• Ability to learn the Mass Ability case management system.
• Proficiency in MS Windows, Word, Excel, Outlook, as well as online meeting platforms such as Zoom and TEAMS.

• Infojini Consulting is a Staffing and Recruitment company and incorporated in Baltimore, MD.
• Infojini caters various hospitals, health & wellness centers, pharmacy, and medical facilities over fifty states across the United States