Residential Program Shift Supervisor

Benefits

100% Employer-Provided Medical Insurance

100% Employer-Provided Dental Insurance

Generous Employer contribution toward medical deductible

Opportunity for advancement

Paid time off

Make a real difference in the lives of youth! Plummer’s Community Treatment Residential (CTR) Program is seeking a compassionate and motivated Shift Supervisor to join our team. In this role, you’ll support daily program operations, supervise Residential Counselors, and help create a safe, structured, and therapeutic environment where youth can thrive.

Monday through Friday 7am-3pm

Make a meaningful impact by leading staff who work directly with youth

Use trauma-informed, strength-based approaches including Collaborative Problem Solving (CPS) and TCI

Be part of a collaborative, mission-driven leadership team

A dynamic role combining supervision, direct engagement, and program oversight

Full-time position with strong benefits and professional growth opportunities

Oversee and direct daily shift operations for the CTR Program

Provide supervision, coaching, and support to Residential Counselors

Ensure staffing ratios are met and youth are safe, supervised, and engaged

Maintain a clean, orderly, and structured program environment

Model and reinforce effective use of CPS and TCI

Engage directly with residents using trauma-informed practices

Ensure completion of required documentation, including logs, progress notes, and incident reports

Enter accurate progress notes for direct interventions

Ensure medications are administered and documented in compliance with MAP and agency procedures

Assist with intakes and discharges as assigned

Monitor program funds including petty cash and activity money

Participate in a rotating 24/7/365 emergency on-call schedule

Attend required meetings, trainings, and leadership sessions

Assist with onboarding and training new staff

Strong leadership, communication, and interpersonal skills

Ability to supervise and support staff in a residential setting

Sound judgment, professionalism, and clear boundaries

Ability to remain calm and decisive in fast-paced or crisis situations

Commitment to youth-centered, trauma-informed care

Bachelor’s degree in a human services field (preferred)

Experience working in a residential program

Current MAP Certification (required)

Strong verbal, written, and computer skills

Ability to work independently and support others effectively

Ability to manage the therapeutic milieu, including working shifts if needed

Valid Massachusetts driver’s license and acceptable driving history

Ability to ascend/descend stairs and meet physical demands of a residential setting

Visual and hearing acuity to perform essential job functions

Communication:
Communicates clearly and professionally; shares information appropriately and follows reporting standards.

Self-Awareness & Development:
Open to feedback; understands strengths and growth areas; actively pursues professional development.

Conflict Management:
Addresses conflict constructively; maintains confidentiality; remains calm, open-minded, and solution-focused.

Initiative:
Proactive, engaged, and motivated; contributes ideas and takes ownership of responsibilities.

Managerial Responsibility:
Supports staff through supervision, feedback, and planning; identifies program needs and drives improvement.

Teamwork:
Collaborates effectively; supports colleagues; makes decisions that benefit the team and program.

Managing On-Going Tasks:
Manages daily operations efficiently; follows policies; demonstrates preparedness and sound judgment.

Quality Management:
Demonstrates accuracy and attention to detail; seeks continuous improvement.

Leadership:
Leads with confidence and integrity; motivates others; models professionalism and commitment to the mission.

100% Employer-Provided Medical Insurance

100% Employer-Provided Dental Insurance

Generous Employer contribution toward medical deductible

403(b) retirement plan

Generous Paid time off

Training and professional development opportunities

Wellness resources

A mission-driven culture where every youth deserves a family

This is more than a job — it’s a chance to transform lives by helping youth stay home, go home or find home!

Join us at Plummer and make a meaningful difference every day. Apply today!