Residential Program Shift Supervisor II

Overview

Make a real difference in the lives of youth! Plummer’s Youth and Young Adult Group Residence Program is seeking a compassionate and motivated Shift Supervisor to join our team. In this role, you’ll support daily program operations, supervise Residential Counselors, and help create a safe, structured, and therapeutic environment where youth can thrive. Available shifts:
Sunday through Thursday 3pm-11pm.

• 100% Employer-Provided Medical Insurance
• 100% Employer-Provided Dental Insurance
• Generous Employer contribution toward medical deductible
• 403(b) retirement plan
• Generous Paid time off
• Training and professional development opportunities
• Wellness resources

• Make a meaningful impact by leading staff who work directly with youth
• Use trauma-informed, strength-based approaches including Collaborative Problem Solving (CPS) and TCI
• Be part of a collaborative, mission-driven leadership team
• A dynamic role combining supervision, direct engagement, and program oversight
• Full-time position with strong benefits and professional growth opportunities

• Oversee and direct daily shift operations for the CTR Program
• Provide supervision, coaching, and support to Residential Counselors
• Ensure staffing ratios are met and youth are safe, supervised, and engaged
• Maintain a clean, orderly, and structured program environment
• Model and reinforce effective use of CPS and TCI
• Engage directly with residents using trauma-informed practices
• Ensure completion of required documentation, including logs, progress notes, and incident reports
• Enter accurate progress notes for direct interventions
• Ensure medications are administered and documented in compliance with MAP and agency procedures
• Assist with intakes and discharges as assigned
• Monitor program funds including petty cash and activity money
• Participate in a rotating 24/7/365 emergency on-call schedule
• Attend required meetings, trainings, and leadership sessions
• Assist with onboarding and training new staff

• Strong leadership, communication, and interpersonal skills
• Ability to supervise and support staff in a residential setting
• Sound judgment, professionalism, and clear boundaries
• Ability to remain calm and decisive in fast-paced or crisis situations
• Commitment to youth-centered, trauma-informed care

• Bachelor’s degree in a human services field (preferred)
• Experience working in a residential program
• Current MAP Certification (required)
• Strong verbal, written, and computer skills
• Ability to work independently and support others effectively
• Ability to manage the therapeutic milieu, including working shifts if needed

• Valid Massachusetts driver’s license and acceptable driving history
• Ability to ascend/descend stairs and meet physical demands of a residential setting
• Visual and hearing acuity to perform essential job functions

• Communication:
  Communicates clearly and professionally; shares information appropriately and follows reporting standards.
• Self-Awareness & Development:
  Open to feedback; understands strengths and growth areas; actively pursues professional development.
• Conflict Management:
  Addresses conflict constructively; maintains confidentiality; remains calm, open-minded, and solution-focused.
• Initiative:
  Proactive, engaged, and motivated; contributes ideas and takes ownership of responsibilities.
• Managerial Responsibility:
  Supports staff through supervision, feedback, and planning; identifies program needs and drives improvement.
• Teamwork:
  Collaborates effectively; supports colleagues; makes decisions that benefit the team and program.
• Managing On-Going Tasks:
  Manages daily operations efficiently; follows policies; demonstrates preparedness and sound judgment.
• Quality Management:
  Demonstrates accuracy and attention to detail; seeks continuous improvement.
• Leadership:
  Leads with confidence and integrity; motivates others; models professionalism and commitment to the mission.

• 100% Employer-Provided Medical Insurance
• 100% Employer-Provided Dental Insurance
• Generous Employer contribution toward medical deductible
• 403(b) retirement plan
• Generous Paid time off
• Training and professional development opportunities
• Wellness resources
• A mission-driven culture where every youth deserves a family
• This is more than a job — it’s a chance to transform lives by helping youth stay home, go home or find home!

Join us at Plummer and make a meaningful difference every day. Apply today!