Development Associate

Report to: Hannah Beth Hembree, Director of Development

Schedule: Full-Time

Location: The Salem Pantry, 220 Highland Avenue, Salem, MA 01970

Benefits: Competitive benefits including: healthcare reimbursement, 401(k) plan with organizational match, paid time off (PTO).

The Development Associate is a critical member of The Salem Pantry’s three-person Development Department. This position manages and optimizes our fundraising CRM platform (Network for Good/Bonterra), ensuring data integrity, producing reports and analytics, supporting donor stewardship workflows, and enabling the team to make data-driven decisions across all revenue streams. The Development Associate also conducts donor research, supports grants prospect research, and manages the operational infrastructure that underpins successful fundraising, from gift acknowledgment through pledge management and donor segmentation.

This role is ideal for a detail-oriented professional who thrives at the intersection of data management, research, fundraising operations, and donor relations, and who wants to play a foundational role in a growing organization during a pivotal campaign period.

• Serve as the in-house expert and primary administrator for Network for Good/Bonterra, Double the Donation, and Iwave/Kindsight, managing daily functionality, troubleshooting issues, and liaising with vendor support.
• Develop and enforce data entry standards, business rules, and coding structures to maintain database integrity for donor analysis and action.
• Manage data hygiene processes including deduplication, address updates, deceased suppression, and National Change of Address (NCOA) updates.
• Ensure accurate transfer and reconciliation of records across platforms (Network for Good, Quick Books, email marketing tools, event platforms, etc.).
• Maintain CRM documentation including a user manual, data dictionary, and standard operating procedures.
• Manage CRM user permissions and data security to ensure compliance with organizational policies and applicable regulations.

• Produce regular and ad hoc reports on fundraising performance, campaign results, donor retention, and giving trends.
• Build and maintain dashboards and key performance indicators (KPI) tracking to support the Director of Development, Executive Director, and Board of Directors.
• Generate donor segmentation and mailing lists for appeals, campaigns, events, and stewardship communications.
• Support monthly financial reconciliation between CRM records and the Finance department.
• Analyze giving data to identify trends, lapsed donors, upgrade opportunities, and pipeline insights for major and mid-level gift cultivation.

• Attend regular all team meetings and actively contribute to program planning and review discussions
• Collaborate with staff across departments to support organizational goals and initiatives
• Assist with additional tasks or organizational needs when requested

• Conduct donor research to support major gift identification and cultivation, including wealth screening and capacity analysis.
• Support grants prospect research as needed, identifying potential foundation, government, and corporate funding opportunities.
• Maintain and update prospect profiles and research notes within the CRM.

• Train Development Department staff and other stakeholders on CRM procedures, data entry protocols, and reporting tools.
• Collaborate with the Director of Development on the annual fundraising operations calendar, including appeal timelines, event data workflows, and reporting deadlines.
• Support event data management, including attendee tracking, sponsorship records, and post-event reconciliation.
• Partner with colleagues across departments (Finance, Marketing, Programs) to ensure data flows support organizational needs.

• Attend regular all team meetings and actively contribute to program planning and review discussions.
• Collaborate with staff across departments to support organizational goals and initiatives.
• Assist with additional tasks or organizational…