Hybrid Banking Representative

Hybrid Banking Representative $25/HR - IMMEDIATE HIRE

Location:

Salem, MA. Pay: $23.00 - $25.00/hr hybrid:
Remote with on-site visits as needed in Wakefield, MA. Shift: 9:30 AM – 8:00 PM weekdays; 4 weekday days and Saturday required every week (9:30‑6:30, 10:00‑7:00 or 11:00‑8:00). Contract to Hire.

• Provide outstanding service via phone and email to all online banking end users with outgoing personality and professionalism; successfully address customer questions and concerns.
• Provide a high level of customer service to all online banking end users.
• Support online banking call volume for the customer service center.
• Utilize strong written communication skills to reply to internal and external email inquiries in a timely and efficient manner.
• Serve as a service liaison between online customers of Eastern Bank and all third‑party service providers.
• Process new online account set‑ups and perform ongoing maintenance to existing online accounts.
• Assist other areas of the call center on an as‑needed basis.

• 2 years of call center experience or banking experience.
• Excellent communication skills.
• Microsoft Office proficiency.

• Medical, dental & vision.
• Critical Illness, Accident, and Hospital.
• 401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available.
• Life Insurance (voluntary life & AD&D for employee and dependents).
• Short and long‑term disability.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, vacation or sick leave).

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.