Sr. Servicing Specialist; Escrow Loan Servicing

Sr. Servicing Specialist (Escrow Loan Servicing)

Job Category
:
Loan Operations - Servicing

Requisition Number
: SRSER
003637

• Posted:
  July 16, 2026
• Full-Time

Showing 1 location

Main Office
210 Essex St
Salem, MA 01970, USA

Salem Five is a growing regional financial services organization with a rich history of over 170 years. As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers.

This position requires the ability to work in the Salem, MA offices.

Salem Five has more than 30 retail banking branches throughout Essex, Middlesex, Norfolk and Suffolk counties, strong business banking capabilities, an Insurance division, a Wealth Management & Trust organization and a Mortgage Company that has provided home ownership to generations of families.

Salem Five believes deeply in supporting the communities in which we reside. Donations through our Charitable Foundation or events at the branch or location-level are an important part of our DNA. We would not be the company we are without our commitment to businesses and organizations that help the region thrive and to our employees. Come see what we’re all about.

JOB DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.

• Provide customer service support for the Loan Operations Department, Closing Department and closing agents by answering incoming telephone calls, servicing walk-in customers and responding to letters received.
• Ensure that real estate tax payments are made to the municipalities in accordance with their due dates
• Order escrow files from Core Logic, match reports from Fiserv DNA; verify map and parcel information; run in update mode to update disbursement status and prepare accounts for disbursement.
• Initiate and balance the tax disbursement runs to ensure their accuracy before customer accounts are affected and payments are mailed. Verify system-generated checks prior to mailing.
• Contact Real Estate Tax authorities for required tax payment information such as tax due dates, tax bill amounts and tax title amounts. Research customer problems with municipalities concerning the application of real estate tax payments.
• Use the SMARTweb system from Core Logic to verify information, input information or update information in their systems.
• Receive and review, as necessary, delinquent tax reports from Core Logic, mail notices to customers. Continue follow up with customers or tax authorities to ensure delinquent taxes get paid.
• Work with the Default Management Department to review and research tax arrearage payments resulting from bankruptcy and foreclosure.
• Work with Modification team to verify tax information and escrow plans for accounts affected.
• Work with Core Logic to research and resolve exception items and problems, including incorrect property descriptions, map, parcel, contract number or other identifying information.
• Assist with Coordinating annual aggregate escrow analysis for real estate tax customers as required by RESPA. Review system generated refund checks prior to mailing. Respond in detail to numerous customer inquiries related to annual aggregate escrow analysis. Handle shortage payments and reanalyze accounts as necessary.
• Act as liaison with Insurance tracking vendor, reconcile and process hazard and flood insurance bills for payment, including follow-up with customers to obtain bills, resolving billing discrepancies, disbursing escrow funds, preparing and mailing checks and documenting payments in loan file.
• Order escrow reports for PMI premium payments. Review those reports, including comparing the information to PMI premium bills. Identify and resolve any issues. Balance the payments and remit the payment to the appropriate PMI Company.
• Perform system maintenance for setting up new escrow accounts for Hazard, Flood and Tax Escrow.
• Participate with reviewing and follow-up on action reports generated by Insurance tracking vendor for hazard and flood insurance.
• Participate in the annual mailings for: escrow analysis, escrow overage checks and pmi notices.
• Perform quality control on all new Residential, Consumer and Commercial loan accounts boarded…