Vice President of Operations - Hybrid

Description

The Vice President of Health Center Operations (VPHCO) provides executive leadership and direct oversight of the day-to-day operations of North Shore Community Health (NSCH) health centers. This role is accountable for enterprise practice management, operational strategy, access optimization, regulatory compliance, and operational performance across medical, dental, and behavioral health services. Reporting to the President and Chief Executive Officer, the VPHCO is a senior member of the executive leadership team and is responsible for translating organizational strategy into consistent, high-performing operations across all sites.

The role works in close partnership with the Chief Medical Officer, Behavioral Health Director, dental and behavioral health clinical leadership, the AVP of Practice Transformation, and other senior leaders to ensure alignment between clinical strategy and operational execution. The VPHCO directly oversees health center operations, leadership, and non-clinical operational functions, including site operations, practice management, access and capacity optimization, operational compliance, patient navigation, facilities and safety, and emergency preparedness.

The role provides executive oversight of dental and behavioral health operations and strategy, ensuring coordinated planning, execution, and performance management in collaboration with respective clinical leaders. This position is accountable for operational readiness for HRSA, state, and payer reviews; implementation of policies, procedures, and internal controls; and the use of performance data to drive continuous improvement. The VPHCO also plays a leadership role in emergency preparedness and response under the Emergency Operations Plan and Incident Command System.

North Shore Community Health (NSCH) is a Highly Accomplished Community Health Organization that prides itself on its compassionate approach to serving the surrounding communities with comprehensive and culturally sensitive care. NSCH provides:

• Comprehensive primary care
• Dental services
• Behavioral health care
• Care management
• Pharmacy services
• Substance abuse disorder treatment
• Nurse care management
• Insurance enrollment assistance

NSCH operates service sites at Gloucester, Peabody, and Salem Family Health Centers, ensuring convenient access to care. It also extends its reach through school-based health centers within the Salem and Peabody School Districts and collaborates with local schools for behavioral health services.

As a community-based safety net healthcare provider, NSCH actively encourages diversity and welcomes staff members who reflect the rich tapestry of our communities. NSCH offers a wide range of perks and comprehensive benefits, including health and wellness benefits, tuition reimbursement, loan forgiveness opportunities, and other appealing benefits. All eligible staff may access these benefits from the start of employment. NSCH aims to foster a supportive and rewarding environment that empowers staff to provide exceptional care.

Mission North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision Healthy People | Vibrant Communities

Values

• Accountability We take responsibility for our actions and outcomes, hold ourselves accountable, and follow through on commitments.
• Integrity We uphold the highest ethical standards, honesty, fairness, respect, and trustworthiness.
• Empathy We bring empathy to interactions with colleagues and patients.
• Courage We act with fortitude, take appropriate risks, and maintain a positive mindset in challenging situations.
• Respect We treat patients and colleagues with respect, listen, and respond to needs.
• Commitment We align actions with our mission, vision, and values.

NSCH is an equal employment opportunity employer. We value a diverse workforce and do not base personnel decisions on protected characteristics.

• Provide executive oversight of multi-site health center operations, ensuring consistent, compliant, and patient-centered service delivery.
• Directly supervise operational leaders responsible for day-to-day practice management, site operations, access management, patient flow, and non-clinical support functions.
• Lead enterprise operational strategy, including access optimization, capacity planning, and operational performance management.
• Provide executive oversight of dental operations and behavioral health operations and strategy, in close coordination with the Behavioral Health Director and clinical leadership.
• Partner with the CEO, CMO, AVP of Practice Transformation, VP of Value-based and Informatics, and clinical leaders to align operational execution with clinical and organizational priorities.
• Ensure operational compliance and readiness for HRSA, state, and payer audits; lead corrective action planning as needed.
• Oversee implementation of operational policies, procedures, and internal controls in…