Vice President of Operations - Hybrid

Overview

The Vice President of Health Center Operations (VPHCO) provides executive leadership and direct oversight of the day-to-day operations of North Shore Community Health (NSCH) health centers. This role is accountable for enterprise practice management, operational strategy, access optimization, regulatory compliance, and operational performance across medical, dental, and behavioral health services.

Reporting to the President and Chief Executive Officer, the VPHCO is a senior member of the executive leadership team and is responsible for translating organizational strategy into consistent, high-performing operations across all sites. The role works in close partnership with the Chief Medical Officer, Behavioral Health Director, dental and behavioral health clinical leadership, the AVP of Practice Transformation, and other senior leaders to ensure alignment between clinical strategy and operational execution.

The VPHCO directly oversees health center operations, leadership, and non-clinical operational functions, including site operations, practice management, access and capacity optimization, operational compliance, patient navigation, facilities and safety, and emergency preparedness. The role provides executive oversight of dental and behavioral health operations and strategy, ensuring coordinated planning, execution, and performance management in collaboration with respective clinical leaders.

This position is accountable for operational readiness for HRSA, state, and payer reviews; implementation of policies, procedures, and internal controls; and the use of performance data to drive continuous improvement. The VPHCO also plays a leadership role in emergency preparedness and response under the Emergency Operations Plan and Incident Command System.

North Shore Community Health (NSCH) is a highly accomplished community health organization that prides itself on its compassionate approach to serving the surrounding communities with comprehensive and culturally sensitive care. NSCH provides:

• Comprehensive primary care.
• Dental services.
• Behavioral health care.
• Care management.
• Pharmacy services.
• Substance abuse disorder treatment.
• Nurse care management.
• Insurance enrollment assistance.

NSCH operates service sites at Gloucester, Peabody, and Salem Family Health Centers, ensuring convenient access to care. Additionally, NSCH extends its reach through school-based health centers within the Salem and Peabody School Districts. NSCH collaborates with Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy for behavioral health services.

As a community-based safety net healthcare provider, NSCH actively encourages diversity and welcomes staff members who reflect the rich tapestry of our communities. We highly value the contributions of our team members and offer a wide range of perks and comprehensive benefits. These include health and wellness benefits, tuition reimbursement, loan forgiveness opportunities, and other appealing benefits.

We believe in supporting our employees from day one, and all eligible staff members can take advantage of these benefits right from the start of their employment  aim to foster a supportive and rewarding environment that empowers our team members to provide exceptional care to our communities.

Mission: North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision: Healthy People | Vibrant Communities

Values:

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in…