Phlebotomy Team Lead- Outpatient

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North Shore Medical Center, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Monday-Friday with occasional weekend coverage 7:30am-4:00pm with flexible hours needed due to staffing and scheduling based on the needs of the business Responsible for providing daily support to a subsection of the phlebotomy team, ensuring efficient workflow and adherence to practice standards. Offers instruction and guidance, high-level problem solving, and operational tasks as delegated. Does this position require Patient Care? Yes

• Works autonomously within established procedures and practices.
• Ensure compliance with safety and quality standards.
• Oversees daily activities of phlebotomists and students, with a focus on safe patient care and satisfaction.
• Coordinates workflow to ensure timely collection of specimens and staff deployment or coverage.
• Serves as a technical expert for all collection procedures and assists with difficult draws, research kits, and special procedures.
• Signs off on technical training of new staff and annual competency documentation.
• Assists the manager or supervisor in implementing schedule changes, may monitor staff absences, and provides input on improvements or proposed policy changes.

Education High School Diploma or Equivalent required or Associate's Degree Phlebotomy preferred

Can this role accept experience in lieu of a degree? No

Phlebotomy Technician [National Certification] - Generic - HR Only required

Class D Passenger Vehicle Driver's License [State License] - Generic - HR Only preferred

Experience in phlebotomy 3-5 years required

• Demonstrates proficiency in proper collection methods and proper processing of all specimens, including correct tube selection, volume, and stability requirements.
• Ensures smooth daily operations.
• Must have demonstrated leadership, communication (oral and written), and problem-solving ability.
• Must be highly organized, efficient, and able to work independently.
• Requires human relations skills to influence and motivate others.
• Superior customer service skills, with the ability to show empathy and respect for patients' privacy and autonomy.
• Demonstrates complex problem-solving skills outside of everyday occurrences and is proficient in downtime procedures and protocols.
• Assess changing operational needs and provide suggestions related to staffing and service requirements to the Supervisor.
• Performs preliminary investigation of problems and offers solutions to prevent and minimize recurrence.
• Works independently and collaborates effectively within a team, actively partnering with team members by fostering a welcoming work environment and respecting individuals with diverse backgrounds, experiences, and perspectives.

Physical Requirements Standing Frequently (34-66%)
Walking Frequently (34-66%)
Sitting Occasionally (3-33%)
Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
Carrying Frequently (34-66%) 20lbs - 35lbs
Pushing Occasionally (3-33%)
Pulling Occasionally (3-33%)
Climbing Rarely (Less than 2%)
Balancing Frequently (34-66%)
Stooping Occasionally (3-33%)
Kneeling Occasionally (3-33%)
Crouching Occasionally (3-33%)
Crawling Rarely (Less than 2%)
Reaching Frequently (34-66%)
Gross Manipulation (Handling) Frequently (34-66%)
Fine Manipulation (Fingering) Frequently (34-66%)
Feeling Constantly (67-100%)
Foot Use Rarely (Less than 2%)
Vision - Far Constantly (67-100%)
Vision - Near Constantly (67-100%)
Talking Constantly (67-100%)
Hearing Constantly (67-100%)

Remote Type Onsite Work Location 57 Highland Avenue

Scheduled Weekly Hours 40

Employee Type Regular

Work Shift Day (United States of America)

$22.22 - / Grade 5 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other…