Manager of Clinical Informatics and Patient Access; Advanced Practice Provider

Description

The Manager of Clinical Informatics and Patient Access (Advanced Practice Provider) serves as an Epic electronic health record champion and leads a team of access providers who deliver flexible, innovative coverage across NSCH clinical sites, including via telehealth. Reporting to the Chief Clinical and Informatics Officer (CCIO) and collaborating closely with the Chief Medical Officer (CMO), this role ensures that access providers, including Nurse Practitioners (NPs) and Physician Assistants (PAs), deliver culturally sensitive, comprehensive care that meets both patient access needs and organizational goals.

The Manager will ensure that access team providers meet patient access goals while contributing to the organization's broader program goals and strategic aims, including financial sustainability. This includes developing innovative models for providing EHR in-basket support to primary care providers.

Working closely with Informatics and clinical leadership teams, the Manager will maintain a strong focus on EHR optimization and education. The role also centers on identifying and driving innovative care delivery models, advancing patient digital enablement, and promoting approaches that support joy in work and the retention of primary care providers and team members.

North Shore Community Health (NSCH) is a highly accomplished community health organization that prides itself on its compassionate approach to serving the surrounding communities with comprehensive and culturally sensitive care. With a strong commitment to excellence, NSCH provides:

• Comprehensive primary care.
• Dental services.
• Behavioral health care.
• Care management.
• Pharmacy services.
• Substance abuse disorder treatment.
• Nurse care management.
• Insurance enrollment assistance.

NSCH operates service sites at Gloucester, Peabody, and Salem Family Health Centers, ensuring convenient access to care. Additionally, NSCH extends its reach through school-based health centers within the Salem and Peabody School Districts. NSCH collaborates with Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy for behavioral health services.

As a community-based safety net healthcare provider, NSCH actively encourages diversity and welcomes staff members who reflect the rich tapestry of our communities. We highly value the contributions of our team members and offer a wide range of perks and comprehensive benefits. These include health and wellness benefits, tuition reimbursement, loan forgiveness opportunities, and other appealing benefits.

We believe in supporting our employees from day one, and all eligible staff members can take advantage of these benefits right from the start of their employment  aim to foster a supportive and rewarding environment that empowers our team members to provide exceptional care to our communities.

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Healthy People | Vibrant Communities

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal…