Technical Support Analyst in Salem

Job Title

Technical Support Analyst

• Local to the Roanoke/Salem, VA area only.
• This is an onsite position.

• Position will primarily focus working with field staff with new technology and support of devices. Work with staff to be innovative with technology to perform daily job functions.
• Extensive skill in the use of Microsoft Desktop products including but not limited to Windows SharePoint MS Office Suite online and MS Teams.
• Skill in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices.
• Ability to communicate effectively verbally and in writing with individuals and groups. Experience working with help request tracking and reporting tools.
• Strong Customer Service skills that include a customer first attitude.
• Position is responsible for agency-specific end user support throughout Salem District.
• Provides troubleshooting problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues.

• Extensive skill with use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office, Office 365 and MS Teams.
  Required 5 Years
• Skill in troubleshooting tools and managing desktop and laptop computers as well as wireless devices.
  Required 5 Years
• Ability to communicate effectively verbally and in writing with individuals and groups.
  Required 5 Years
• Experience working with help desk request tracking and reporting tools.
  Required 5 Years
• Strong Customer Service skills that include a "customer first" attitude.
  Required 5 Years
• Provide computer training for field staff.
  Desired
• Knowledge of computer/mobile device applications and how they operate in an enterprise environment.
  Desired
• Experience with creating training documentation.
  Nice to have

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