General Manager Restoration and Mitigation

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company car
• Competitive salary
• Health insurance
• Paid time off
• Profit sharing
• Vision insurance

Title:

General Manager (Restoration & Construction)

Location:

Massachusetts & New Hampshire

Employment:
Full-time | Exempt | Senior Operations Leadership

SERVPRO Team JRF helps homeowners and businesses recover from water, fire, mold, storm, and specialty cleaning events across Massachusetts and New Hampshire. We’re growth-minded, quality-driven, and people-focused—backed by the most recognized brand in restoration. (Each SERVPRO® franchise is independently owned and operated.)

We’re hiring a General Manager to lead operations across SERVPRO franchises in MA & NH. This is a senior leadership role with full accountability for operational execution, financial performance, and team development across restoration (mitigation) and construction.

This role is not an entry-level GM seat. We are specifically looking for a proven restoration operator with significant management experience at the Operations Manager level (or higher)—SERVPRO experience strongly preferred.

• Lead a team of managers across multiple locations and drive results across service, speed, quality, profitability, and team performance, including:
• Multi‑division leadership:
  Oversee Production (Mitigation), Construction Services, Office/Admin, and Marketing execution through your leaders.
• Annual planning + KPIs:
  Build the annual business plan, align goals, and manage execution through dashboards/measures (KPIs).
• Financial leadership:
  Develop and manage budgets, forecast performance, and protect profit margin.
• Operating rhythm:
  Run managers’ meetings, set priorities, and ensure accountability across departments.
• Storm & large loss leadership:
  Direct operations during storm events and large loss events (resource coordination, execution, customer outcomes).
• Client & customer experience:
  Ensure exceptional experience and protect brand reputation (COIs, key accounts, NPS-type outcomes).
• People leadership:
  Coach division managers, build bench strength, recruit/develop leaders, and drive performance management.
• Compliance & risk:
  Ensure safety, regulatory compliance, and appropriate insurance coverages.

• Significant restoration industry management experience (mitigation + job file/documentation + operational execution)
• Operations leadership at the OPS Manager level or higher (multi‑team, WIP management cadence, resource coordination, performance management)
• Experience running operational rhythms (WIP, production management, quality controls, staffing/training) consistent with senior ops leadership in restoration
• Strong financial acumen: budgeting, job costing awareness, margin protection, and accountability systems
• Valid driver’s license; comfortable traveling between locations in MA/NH

• Prior SERVPRO leadership experience (or similar platforms: Belfor, Paul Davis, Service Master, ATI, Puro Clean, etc.)
• IICRC certifications (WRT/ASD a plus)
• Multi‑unit leadership experience (more than one branch/location)

• Highly visible senior leadership role with real operational authority
• Strong support team and established brand presence across MA/NH
• Benefits package including: health/dental/vision, 401(k) + match, paid time off, company vehicle, phone/laptop

Base: $140k -$155K plus performance bonus.

OTE: $180k-$200k

Reply here or email your resume and a short note summarizing:

• restoration roles managed
• size of teams/locations led/revenue managed
• ops level held (Ops Manager / Director / GM)

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.