General Manager Restoration and Mitigation

Title: General Manager (Restoration & Construction)

Location: Massachusetts & New Hampshire

Employment: Full-time | Exempt | Senior Operations Leadership

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company car
• Competitive salary
• Health insurance
• Paid time off
• Profit sharing
• Vision insurance

SERVPRO Team JRF helps homeowners and businesses recover from water, fire, mold, storm, and specialty cleaning events across Massachusetts and New Hampshire. We’re growth‑minded, quality‑driven, and people‑focused—backed by the most recognized brand in restoration. (Each SERVPRO® franchise is independently owned and operated.)

We’re hiring a General Manager to lead operations across SERVPRO franchises in MA & NH. This is a senior leadership role with full accountability for operational execution, financial performance, and team development across restoration (mitigation) and construction.

This role is not an entry‑level GM seat. We are specifically looking for a proven restoration operator with significant management experience at the Operations Manager level (or higher)—SERVPRO experience strongly preferred.

You will lead a team of managers across multiple locations and drive results across service, speed, quality, profitability, and team performance, including:

• Multi‑division leadership:
  Oversee Production (Mitigation), Construction Services, Office/Admin, and Marketing execution through your leaders.
• Annual planning + KPIs:
  Build the annual business plan, align goals, and manage execution through dashboards/measures (KPMs).
• Financial leadership:
  Develop and manage budgets, forecast performance, and protect profit margin.
• Operating rhythm:
  Run managers’ meetings, set priorities, and ensure accountability across departments.
• Storm & large loss leadership:
  Direct operations during storm events and large loss events (resource coordination, execution, customer outcomes).
• Client & customer experience:
  Ensure exceptional experience and protect brand reputation (COIs, key accounts, NPS‑type outcomes).
• People leadership:
  Coach division managers, build bench strength, recruit/develop leaders, and drive performance management.
• Compliance & risk:
  Ensure safety, regulatory compliance, and appropriate insurance coverages.

To be considered, you must have:

• Significant restoration industry management experience (mitigation + job file/documentation + operational execution)
• Operations leadership at the OPS Manager level or higher (multi‑team, WIP management cadence, resource coordination, performance management)
• Experience running operational rhythms (WIP, production management, quality controls, staffing/training) consistent with senior ops leadership in restoration
• Strong financial acumen: budgeting, job costing awareness, margin protection, and accountability systems
• Valid driver’s license; comfortable traveling between locations in MA/NH

• Prior SERVPRO leadership experience (or similar platforms: Belfor, Paul Davis, Service Master, ATI, Puro Clean, etc.)
• IICRC certifications (WRT/ASD a plus)
• Multi‑unit leadership experience (more than one branch/location)

• Highly visible senior leadership role with real operational authority
• Strong support team and established brand presence across MA/NH
• Benefits package including: health/dental/vision, 401(k) + match, paid time off, company vehicle, phone/laptop

Base: $140k - $155K plus performance bonus.

OTE: $180k - $200k

Reply here or email your resume and a short note summarizing:

• restoration roles managed
• size of teams/locations led/revenue managed
• ops level held (Ops Manager / Director / GM)

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.