Director of Practice Operations

Director Of Practice Operations

The Director of Practice Operations (DPO) plays a pivotal role in strengthening the operational infrastructure that supports North Shore Community Health's (NSCH) ability to deliver high-quality, accessible, and patient-centered care. Working in close partnership with the Chief Operations Officer (COO), clinical leadership, and cross-functional teams, DPO leads initiatives that modernize workflows, advance technology-enabled systems, and build sustainable processes that enhance efficiency, compliance, and the overall patient experience across all NSCH sites.

The DPO oversees the development, integration, and continuous improvement of core operational functions, including pharmacy operations, vendor and contract management, facilities and environment of care, emergency preparedness, incident response management, inventory and supply chain, and health information management (HIM). This role ensures that operational systems—such as faxing, scanning, records management, delivery coordination, and safety/security reporting—are consistent, reliable, and scalable to meet organizational needs.

The Director of Practice Operations directly supervises the Operations Project Manager, Facilities Manager, HIM Specialist, and other assigned staff, fostering strong teamwork, accountability, and alignment of day-to-day operations with NSCH's strategic priorities. As a key member of the Operations Leadership Team, the DPO develops operational frameworks, data tools, KPIs, and performance improvement strategies that enhance organizational decision-making, strengthen compliance with HRSA, OSHA, DPH, and related regulatory requirements, and support a culture of continuous learning and operational excellence.

Essential Duties and Responsibilities

Strategic and Project Leadership

1. Develop, manage, and execute short- and long-term operational initiatives and performance improvement projects.

2. Collaborate with the COO and senior leadership to align operational strategy with organizational goals and regulatory standards.

Systems and Process Oversight

3. Lead the design, implementation, and continuous improvement of operations systems (faxing, scanning, HIM, records management, and related platforms).

4. Identify workflow efficiencies and develop standardized operating procedures to enhance productivity and service quality.

Emergency Preparedness & Incident Response

5. Serve as the organization's Emergency Preparedness Coordinator, maintaining site-specific plans, conducting drills, and ensuring compliance with HRSA and DPH requirements.

6. Oversee safety and security incident response workflows, including coordination of R2D2 reporting, follow-up actions, and cross-departmental communication for timely resolution.

Vendor and Contract Management

7. Manage key vendor relationships and contracts to ensure compliance, cost-effectiveness, and service quality.

8. Lead the evaluation, negotiation, and renewal of operational service contracts.

Facilities and Environment of Care

9. Oversee facility operations and maintenance, ensuring safe, compliant, and patient-ready environments.

10. Manage the Environment of Care Plan, including required documentation, inspections, and corrective action plans.

Inventory and Supply Chain

11. Direct the full lifecycle of inventory management, including procurement, tracking, and optimization across all sites.

Data and Performance Management

12. Establish, monitor, and report Key Performance Indicators (KPIs) to assess operational efficiency and inform strategic decisions.

13. Use data analytics to support continuous improvement and operational transparency.

Requirements

Required

Skills and Abilities

• Proven record of accomplishment in successfully managing projects and using analytics to support evidence-based management.

• Elevated level of proficiency in Microsoft Office applications (Excel, Word, PowerPoint, Outlook, etc.) required. Experience with electronic medical records systems preferred.

• Excellent verbal and written communication skills, attention to detail and overall organizational skills.

• Proven ability to prioritize and execute tasks in a fast-paced environment,…