Senior Project Manager; IT

Salem Five is a growing regional financial services organization with a rich history of over 170 years. As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers.

This position requires the ability to work in the Salem, MA office.

Salem Five has more than 30 retail banking branches throughout Essex, Middlesex, Norfolk and Suffolk counties, strong business banking capabilities, an Insurance division, a Wealth Management & Trust organization and a Mortgage Company that has provided home ownership to generations of families.

Salem Five believes deeply in supporting the communities in which we reside. Donations through our Charitable Foundation or events at the branch or location-level are an important part of our DNA. We would not be the company we are without our commitment to businesses and organizations that help the region thrive and to our employees. Come see what we’re all about.

This role maintains responsibility for planning, developing, coordinating, and controlling the steps necessary to carry out a project within an established time frame and ensuring its completeness. A critical component of the function is an understanding of the project within the bank’s overall strategic plan and the relationship between project components to ensure early risk identification and impact mitigation.

Activities may include managing visibility and reporting; resource identification and allocation; managing the project budget; ensuring projects remain on schedule and meet stakeholder requirements; and clarifying and redefining specifications. The incumbent will work with the PMO Program Manager to develop policy that drives best practice and efficiency in the organization. The second critical component is defining requirements and facilitating the development of process workflows in mission‑critical tools to standardize PM best practice adoption across the enterprise.

• Drives the development of business requirements with senior bank personnel and subject matter experts.
• Oversees the development of technical specification and implementation plans by the project teams.
• Ensures that implementation plans are accurately built within Project Server and verifies resource availability through ongoing maintenance and utilization of workload forecast tools.
• Responsible for facilitating the design of systems and ensuring that accurate documentation of the process architecture exists. Works with the project teams to utilize existing technological capabilities and legacy systems when possible and ensures project documentation defines in detail the operational impact, gaps, and solutions.
• Prepares or facilitates the preparation of the return on investment and cash flow models for the systems and project initiatives and incorporates the information into a cost analysis and business case.
• Prepares business requirements documents, project definition documents, and project agreements.
• Drives continuous improvement through post‑project reviews and documents findings.
• Maintains detailed knowledge of the deployed core systems within the bank focusing on the deployed feature/function set against actual system capabilities.
• Works with the business line and division head to construct solutions both systematically and administratively, to leverage existing solutions for operational efficiency and competitive advantage.
• Remains knowledgeable about emerging technologies in eCommerce and digital finance and applies that knowledge to strategic planning and system implementations.

• Monitors and reports progress against plan. Manages the impact of delays and/or conflicting priorities by leveraging cross‑functional teams.
• Develops risk mitigation or plan rescue strategies using knowledge of systems, bank processes, and resource capabilities.
• Manages the relationship between vendors, internal customers, and IS personnel regarding problems with technological solutions.
• Escalates resource, budget or implementation impediments in a timely manner. Develops potential solutions based on market and technical…