Mitigation Operations Manager

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Vision insurance
• 401(k)
• 401(k) matching
• Bonus based on performance
• Company car
• Competitive salary
• Dental insurance

Restoration Operations Manager Manchester, NH

This role is for an experienced restoration operations leader with strong team management and operational expertise in the property damage restoration industry.

The Mitigation Operations Manager is a senior leadership role responsible for the overall performance, profitability, and growth of mitigation operations across SERVPRO Team JRF locations in New Hampshire. This position owns the mitigation P&L, drives key performance metrics (KPMs), ensures brand-standard compliance, and dedicates approximately 15-20% of working time to NH commercial business development targeting property managers, insurance adjusters, municipalities, facility managers, and first responder networks.

Based out of the Manchester, NH office, this role combines hands‑on operational leadership with strategic growth responsibilities. The ideal candidate is a technically credible restoration professional who can lead teams, manage financials, and build commercial relationships that generate recurring, high-value revenue.

• Oversee day-to-day mitigation operations across NH locations, ensuring consistency in quality, safety, and processes
• Manage daily WIP meetings and ensure efficient and productive scheduling
• Manage on-call rotation
• Evaluate all mitigation estimates to ensure fair, accurate billing, minimize job costs and maximize profitability
• Define, revise, and implement policies, procedures, and guidelines across all mitigation divisions to maintain consistency across both locations
• Ensure all production teams comply with SERVPRO brand standards, safety rules, OSHA requirements, and company policies
• Develop and implement quality control programs; monitor corrective actions and ensure projects conform to scope, plans, and specifications
• Manage procurement, equipment inventory, and resource allocation across both locations to optimize utilization and minimize downtime
• Evaluate the efficiency of operational procedures against organizational objectives and implement continuous improvements
• Develop and maintain emergency preparedness plans, including strategies for rapid response and continuity of operations during large-loss or catastrophic events
• Coordinate with the General Manager and executive leadership to align operations across all Team JRF locations with company-wide standards and initiatives

Own the mitigation P&L for all Team JRF franchise locations in NH, with direct accountability for revenue, gross margin, and net profitability targets

Work with ownership and the executive team to develop financial plans for mitigation operations across both locations

Review financial performance monthly; identify variances, diagnose root causes, and implement corrective actions to stay on plan

Manage job costing and pricing to maintain target gross margins on all mitigation projects

Control operational expenses including labor, equipment, materials, subcontractors, and vehicle costs

Assign quarterly financial objectives to mitigation managers and hold them accountable for results

The Mitigation Operations Manager is directly responsible for tracking, analyzing, and driving improvement on all mitigation KPMs, including:

• Revenue per job:
  Monitor and improve average revenue per mitigation job through proper scoping, documentation, and supplements
• Gross margin:
  Maintain target gross margins through efficient labor management, equipment utilization, and job costing discipline
• Cycle time:
  Reduce average job cycle time from first notice of loss to job completion and file close
• Response time:
  Ensure crews are on-site within target time frames (goal: 1-2 hours for emergency calls)
• Customer satisfaction:
  Maintain high satisfaction scores and manage review generation; address complaints within 24 hours
• Close rate:
  Track lead-to-job conversion rates and identify leakage points in the sales-to-production handoff
• Equipment utilization:
  Maximize utilization rates on dehumidifiers, air movers, and other equipment inventory
• Collection rate:
  Ensure timely invoicing and drive accounts receivable collection within target DSO (days sales outstanding)

KPMs will be reviewed with GM weekly and monthly with ownership. The Operations Manager is expected to present data-driven analysis and action plans for any metrics trending below target.

A critical function of this role is driving commercial growth for Team JRF’s NH franchises.

• Property Management Companies:
  Build preferred-vendor relationships with regional PM firms managing commercial and multi‑family portfolios in the Team JRF NH franchise territories
• Insurance Adjusters & Carriers:
  Develop relationships with large-loss adjusters, desk adjusters, and…