RN Case Manager

Registered Nurse Position at North Shore Medical Center, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The Registered Nurse manages all aspects of the nursing process and the delivery of patient and family centered care. The Registered Nurse has the responsibility and authority to request and use governing and administrative resources, technological and support systems, and multidisciplinary clinical experts necessary to manage and deliver quality, cost effective patient care.

Essential Functions

Culture of Excellence Responsibilities:

• See everyone as worthy of respect and attention.
• Design care and services for and with each patient.
• Recognize that patients see quality service as quality care.
• Make it a priority to assist patients, visitors and colleagues.
• Take advantage of learning and growth opportunities.
• Understand organizational goals and priorities.

Compliance Responsibilities:

• Understands and adheres to North Shore Medical Centers' (NSMC) compliance standards as they appear in Corporate Compliance Policies, Code of Conduct, and NSMC's Policies.
• Professional, Supervisory and Managerial Staff, keep abreast of all pertinent federal, state and NSMC regulations, laws, and policies as they presently exist and as they change or are modified.
• Managerial Staff ensure that their staff are trained and evaluated on their knowledge of and adherence to compliance policies and procedures specific to their jobs.

Job Specific Responsibilities:

• Clinical Practice:
• Utilizes the standards of Patient Focused Model.
• Plans, implements and evaluates, and manages care for all patients.
• Practice reflects knowledge of current nursing literature and resources, demonstrates ongoing learning in appropriate science, such as: contemporary medical, pharmacologic, pathophysiology to care for specific patient types.
• Maintains competency in nursing practice and clinical skills and makes annual plan for professional development.
• Completes mandatory educational requirements.
• Assesses, diagnoses, plans, implements and evaluates care for assigned patients that is consistent with the medical plan and is responsive to the patient's changing needs.
• Delegates appropriate nursing activities to unlicensed personnel based on: the stability of the patient; the training an capability of the unlicensed person to whom the nursing task is delegated; nature of the nursing task being delegated; and the proximity and availability of the nurse to the unlicensed person when performing the activity.
• Collects and analyzes patient information.
• Collaborates with patient, family, physicians and health care team members to: expedite and coordinate the delivery of services and insure efficient use of resources.
• Collaborates with the physician regarding the patient's clinical status, medical and nursing treatment plans, progression toward outcomes and next level of care.
• Maintains continuity of care, delivery process and family/significant other communication to achieve optimal outcomes.
• Assesses patient's learning needs.
• Develops a teaching plan based upon assessment.
• Educates patients and family members in disease processes, testing, medications, signs/symptoms, etc.
• Communicates understanding/progress to outcomes with other team members.
• Assures timely initiation, completion, communication and documentation of nursing care, tests, treatment, teaching and discharge planning activities.
• Consults the Clinical Nurse Specialist and Health Care Coordinator for complex patient care management and discharge planning.
• Identifies barriers to implementing the plan of care or to achieving expected outcomes.
• Consults appropriate resources to report and/or resolve problems.
• Seeks out innovative opportunities to improve patient care.
• Exhibits fiscal accountability through cost effective use of time, material and other resources.
• Safety and Infection Control:
• Follows hospital policy and procedures regarding patient and staff safety, maintains a safe environment.
• Incorporates infection control standards in daily activities.
• Human Resources Policies:
• Adheres to standards…