PNSecurity Officer Lead

Overview

Site:
North Shore Medical Center, Inc. Mass General Brigham relies on a wide range of professionals to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We invite all applicants to join Mass General Brigham.

Shift: 40 Hours Evening Shift

Ensures a safe and secure environment; provides protective service and response for the protection of the people and property of the Hospital; is responsible for assisting with the day-to-day operation of Department personnel. According to Department Policy and Procedure, this role will assume a leadership position responsible for assisting with the orientation, training, and performance of line staff; it requires an above-average ability in the areas of leadership, training, operational systems, and investigations.

May assist in the day-to-day supervision and other duties as requested or required. Assumes the position of "responsible charge person" absent a supervisor. Does this position require Patient Care? No

• Assumes all duties and responsibilities of a Security Officer.
• Assists a Supervisor/Manager with responsibility for the day-to-day operations; in the absence of a Supervisor, will assume a responsible charge position.
• Assign personnel to their daily scheduled duties; reviews all pass-on, logs, journals, forms, and reports since the last tour of duty to ensure continuity of services and provide appropriate follow-up; monitor line staff performance, ensuring adherence to Department /Hospital policies and procedures; ensures Department philosophy and expectations for customer service are met; ensures adequate coverage for the next shift and unique details.
• Notifies Department/Hospital Supervisor, Manager, or Director of any special occurrences (i.e., any failure of persons, equipment, policy, or procedure, disruptive to normal business, or having potential for negative consequence or publicity).
• Facilitates shift training of personnel. Assists with New Employee Orientation, on-the-job Training, and In-Service training of personnel, promoting their growth and development. Documents personnel training records and track completion, certification, re-certification, and general compliance standards are updated as needed.
• Patrols assigned areas, identifying unsafe conditions and improperly secured areas/property to help prevent theft, injuries, or damages to Hospital property, patients, visitors, and employees. Maintains strict confidentiality standards at all times.
• Investigates thefts, shortages, and other complaints involving potential criminal misconduct; questions individuals involved, notifies appropriate law enforcement when necessary, and detains suspicious individuals as required. Participation in subsequent court proceedings as required.
• Participates in administrative functions such as creating hospital-issued badges, gathering employee, POI, vendor, and student vehicle information to develop and maintain a database to manage parking compliance, documenting hospital-issued key numbers in the database, and other duties assigned by Security leadership.

Bachelor's Degree in Criminal Justice preferred

Can this role accept experience in lieu of a degree? No

Class D Passenger Vehicle Driver's License [State License] - Generic - HR Only preferred

Experience in hospital, security/police, emergency medical or customer services 5-7 years preferred

• Strong interpersonal, communication, and customer service skills.
• Ability to de-escalate anxious/stressed people and manage aggression.
• Ability to manage a high volume of activity; handle a variety of stressful situations and crisis management scenarios.
• Strong problem-solving skills; critical and analytical thinking, good judgment, prioritization, and industrious and creative problem-solving.
• Understanding of community policing, risk analysis, and crime prevention concepts and practices.
• Ability to interact respectfully with all people to establish positive relationships and trust.

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
• Carrying Frequently (34-66%) 20lbs - 35lbs
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34-66%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type Onsite

Work Location 81 Highland Avenue

Scheduled…