Counselor, DES

Employment Counselor, DES (260002T2)

Official website of the Commonwealth of Massachusetts

The Employment Counselor advises customers on such matters as job search methods and job interview process; review and analyze customer information through records, tests and interviews; conducts counseling interviews with customers; describes, explains or answers inquiries concerning eligibility, procedures and benefits related to agency programs; maintains liaison with public and private organizations; compiles occupational, educational and other information; and performs related work as required.

The basic purpose of this work is to assist customers in determining and achieving individual vocational, educational and/or training goals.

• Conduct RESEA reviews which include intensive one-on-one career plan and job search review.
• Advises customers on such matters as job search methods, job interview process and/or dealing with social problems to motivate customers and to recommend specific courses of action to prepare customers for employment and/or training opportunities.
• Reviews and analyzes customer information through records, tests, and interviews to appraise interests, aptitudes, abilities and personal characteristics, to determine eligibility for agency programs and services and to determine the most appropriate individual vocational, educational and/or training goals based on customer needs and available services.
• Conducts comprehensive assessment of each customer, including utilizing labor market information and resume review to determine marketability and to develop a career action plan.
• Work with customers to identify training needs, participate in a team approach in determining the customers suitability for participation in WIOA and TRADE funded training programs.
• Oversee a complex and extensive case load which involves maintaining ongoing customer contact (minimum of 30 days) to determine progress of job search and/or training until the customer has found employment.
• Ability to conduct workshops and seminars when needed, such as Career Center Seminar, resume writing, interviewing etc.
• Maintain and document all services and notes in the Massachusetts One Stop Employment System database for monitoring review and compliance.
• Assist in the certification of eligibility for customers to enroll into WIOA, TRADE, National Emergency Grants and specialty funded services when needed. Verifies all documents/records to ensure the justifications are properly contained for monitoring and compliance with the DOL regulation and Agency policies and procedures.
• Conduct counseling interviews with customers to guide them, to suggest approaches and to assist them in achieving occupational, educational, or vocational goals according to agency guidelines.
• Describes, explains, or answers inquiries concerning eligibility, procedures and benefits using agency guidelines to inform customers and other interested parties of agency programs and services.
• Maintains liaison with public and private organizations, including community organizations, to promote agency programs and services, to exchange information and to develop the resources necessary to provide customer services.
• Compiles occupational, educational, and other pertinent information to assist customers in determining vocational and educational interests and goals.

• First consideration will be given to those applicants that apply within the first 14 days.
• Minimum Entrance Requirements:
  Applicants must have at least (A) two years of full-time, or equivalent part-time, professional experience in employment counseling, vocational counseling, guidance, placement counseling, rehabilitation counseling or educational counseling, or (B) any equivalent combination of the required experience and the substitutions below.
• Substitutions:
• A Bachelor's or higher degree with a major in counseling or guidance may be substituted for the required experience. Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.
• Special Requirements:
  None.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

An Equal Opportunity / Affinitative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job…