Economic Assistance Case Worker-North Shore

Job Title

Economic Assistance Case Worker – North Shore (260004C3)

Salem, Massachusetts

$72,112.82 – $97,973.46 annually

Full-time;
Day shift

• Perform all case maintenance tasks related to TAFDC, EAEDC, and SNAP, and assist with additional assistance for benefits, referrals to other state agencies and community partners, and other resources to support clients as necessary.
• Prepare and deliver explanations of initial and ongoing eligibility decisions.
• Conduct interactive interviews utilizing the agency’s PC based eligibility system.
• Obtain, review, verify, and process client information and determine eligibility.
• Provide responsive client‑centered communication that supports individual family goals.
• Determine work program requirement status for clients of TAFDC and ensure all clients are connected to employment and training opportunities available.
• Assist clients with developing and implementing an employment plan and provide services that support client economic mobility and employment.
• Provide guidance, resources, and placement assistance for job training and support services available in the community, including employment plans, education and skill assessments, childcare, and transportation when appropriate.
• Monitor the sanction process and employ reengagement strategies to promote client participation and mitigate challenges.
• Evaluate and monitor client cases to ensure compliance with applicable rules, regulations, and guidelines.
• Report all domestic violence issues to the appropriate domestic violence specialist immediately.
• Ensure all clients are made aware of ADA services provided by the required staff.

• Knowledge of referral sources available for providing services to clients, including available community support and social services resources.
• Knowledge of the social and economic problems of the diverse client population and the related impact on employability and economic mobility.
• Ability to read, interpret, apply, and explain the provisions of the laws, rules, regulations, policies, procedures, specifications, standards, and guidelines governing agency operations and assigned unit activities.
• Ability to gather and assemble items of information in accordance with established procedures through interviewing and observing individuals and by examining records and documents.
• Ability to prepare clear, concise, logical narratives and maintain accurate records of information provided orally or in writing.
• Ability to determine the applicability of client data, to draw conclusions, and make appropriate recommendations.
• Ability to establish and maintain harmonious working relationships with tact, to exercise sound judgment, and exercise discretion in handling confidential information.

• Demonstrated knowledge of referral sources available for providing services to clients, including available community support and social services resources.
• Demonstrated knowledge of the social and economic barriers of the diverse client population and the related impact on employability and self‑sufficiency.
• Ability to effectively communicate and maintain accurate records both orally and in writing.
• Ability to understand persons from different ethnic, cultural, and/or economic backgrounds.
• Ability to demonstrate empathy toward those with physical and/or emotional stress and maintain a calm manner in stressful and/or emergency situations.
• Ability to prioritize and organize several tasks and demonstrate problem‑solving skills under adverse working conditions.
• Ability to use personal computer (PC) based systems and applications.
• Given the population served, bilingual or multilingual fluency.

• At least four years of full‑time or equivalent part‑time professional experience in social work or related fields (social casework, claims adjudication, job placement, recruitment, employment counseling, vocational or rehabilitation counseling, credit investigation, educational counseling, legal advocacy, or legal counseling).
• Bachelor’s or higher degree may substitute for two years of the required experience on the basis of two years of education for one year of experience.
• One year of education equals 30 semester hours; education toward a degree is prorated based on the proportion of requirements actually completed.
• Valid Massachusetts Motor Vehicle Operator’s license or equivalent from another state if the role requires motor vehicle travel.

An Equal Opportunity / Affimative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.