Bilingual Customer Service Representative

Can be located in Phoenix, AZ or Salem NHMoveras, LLC, is a leading remanufacturer of automotive transmissions, producing more than 30,000 units per year. Our mission is to deliver the industry’s best quality, availability and customer service. We are committed to constant improvement based on LEAN manufacturing principles. We accomplish our goals with true teamwork. Our people are the source of our success, and we treat all teammates accordingly.

Job Summary:

This is a high visibility position that requires someone to multitask, think fast on their feet, be able to problem solve and continually make our customers a priority.

The position requires a customer centric mindset, business maturity, and technical understanding. In this role you will have to communicate decisively with customers, distributors, manufacturing and management to ensure customer satisfaction. You must be able to manage your time, have patience and a positive attitude.

Responsibilities:

Field calls from customers placing orders, or inquiring about existing order status

Provides customers and distributors with quotes/proposals

Enters sales orders into the system

Communicates in writing via email status updates to customers

Generate and complete Quotes / Proposals Sends customers order confirmations

Support team members during high peak/high volume call days Other duties may be assigned1 year minimum experience

Steady, progressive work history

Efficient in utilizing a CRM system and use of Microsoft office

Excellent communication skills - has poise on the phone!

Upbeat team player who loves to "win"Bilingual is a MUST
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